Abstract: Methods and systems for efficient and effective distribution of system management messages between customer and service provider sites are provided. Customer sites each recognize characteristics of the content of messages distributed by the system and receive only messages relevant to the customer site. System dynamic changes are adapted to such as inter-site communication link interruption or congestion and providing seamless automated information technologies operations during these system dynamic changes. Automated management services are only postponed until such communication link can be restored. Two illustrative embodiments are provided. In one embodiment, system management resides at the service provider site with local system management backup at the customer site. In a second embodiment, system management resides at both the service provider site and customer site.

Abstract: The present invention provides methods and systems for efficient and effective distribution of system management messages between customer and service provider sites. The invention ensures inter-site messages are appropriately routed according to information within the message in a flexible manner based on system conditions and configuration. The invention also adapts to system dynamic changes such as inter-site communication link interruption or congestion and provides seamless automated information technologies operations during these system dynamic changes. Automated management services are only postponed until such communication link can be restored. Two embodiments are provided to illustrate the invention. In one embodiment, system management resides at the service provider site with local system management backup at the customer site. In a second embodiment, system management resides at both the service provider site and customer site.