Abstract: A container includes a recessed “one touch” mechanism positioned about the top surface of the lid (101,201,301,401,505,605). The lid (101,201,301,401,50 5,605) has a recessed area configured to house a handle (213,313,413,501,601). The handle (213,313,413,501,601) has a top surface configured to fit in the recessed area and is connected to a shank (513,613) engaged with a chamber (511,611) by way of a spring (801), wherein the handle (213,313,413,501,601) is in a first position with the recessed area when force is applied to the top surface of the handle (213,313,413,501,601), and the handle (213,313,413,501,601) is in a second position exterior to a surface of the lid (101,201,301,401,505,605) when the force is removed from the top surface of the handle (213,313,413,501,601) so that it is convenient for the user to lift the lid (101,201,301,40 1,505,605) without using both hands and leaving unwanted fingerprints on the lid (101,201,301,401,505,605).

Abstract: The Agent Communication Toolbox (ACT) eliminates the burdens to call center managers of manually distributing desk drops and following up with call center agents to determine whether the agents have accessed the desk drops and completed related training. ACT provides distributed communications to the desktop of a call center agent. ACT records access, testing and training by call center agents and produces reports that indicate the understanding and content comprehension of call center agents. ACT provides real-time coaching to call center agents to improve call center agent knowledge, increase first call resolution and the quality of responses provided by the call center agent. ACT also intelligently routes communications based on the location and skills of the call center agent, reducing the volume of communications and network bandwidth requirements.

Abstract: The Agent Communication Toolbox (ACT) eliminates the burdens to call center managers of manually distributing desk drops and following up with call center agents to determine whether the agents have accessed the desk drops and completed related training. ACT provides distributed communications to the desktop of a call center agent. ACT records access, testing and training by call center agents and produces reports that indicate the understanding and content comprehension of call center agents. ACT provides real-time coaching to call center agents to improve call center agent knowledge, increase first call resolution and the quality of responses provided by the call center agent. ACT also intelligently routes communications based on the location and skills of the call center agent, reducing the volume of communications and network bandwidth requirements.

Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.

Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.

Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.

Abstract: A method and apparatus is provided for providing a zippered bag in an open configuration to allow its filling with packages or other like items. The apparatus includes an automatic bag zipping feature, and is resettable by depression of a foot pedal by an operator. The bag is maintained in its "open" position by a pair of flaps, which when open tend to hold the bag mouth open, but when closed no longer interfere with the bag mouth, such that a pull arm can pull the bag mouth into a closed position, and a zip arm can zip the mouth closed. The zip and pull arms are transported by a weight falling under the influence of gravity, which can be reset manually by an operator.