Abstract: Observation platform for using structured communications. A signal from a first communication device is received at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. A first user associated with the first communication device is recognized at the computer system. Context information for the signal is derived at the computer system associated with the second communication device. A copy of at least one characteristic of the signal is stored in a storage medium, wherein the copy of at least one characteristic of the signal is available for developing performance metrics. The signal is relayed to a destination derived from the context information.

Abstract: Embodiments for using structured communications to quantify social skills and social behavioral factors. Communications between at least two devices are intercepted and/or relayed by a computer system wherein a portion of the communications correspond to an audible source and wherein the forwarding or processing of communications is based on a combination of historical, contextual and/or commanded information derived from current and past communications by the computer system. Primary statistics are measured based on the communications and contextual information. Secondary statistics are derived related to a user wherein the secondary statistics quantify social skills and behavioral factors of the user in one or more dimensions against one or more profiles or roles.

Abstract: Using structured communications within an organization or retail environment, the users establish a fabric of communications that allows external users of devices or applications to integrate in a way that is non-disruptive, measured and structured. An observation platform may be used for performing structured communications. A signal is received from a first communication device at a second communication device associated with a computer system, wherein the computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device.