Patents by Inventor Steven Richard ARNOLD

Steven Richard ARNOLD has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for detecting complaint interactions
    Patent number: 12033163
    Abstract: A computer based system and method for identifying complaint interactions, including: detecting appearances of linguistic structures related to complaints in an interaction; calculating at least one sentiment metric of the interaction; and classifying the interaction as being or not being a complaint interaction based on the detected linguistic structures and the at least one sentiment metric, for example using a trained supervised learning model.
    Type: Grant
    Filed: April 19, 2023
    Date of Patent: July 9, 2024
    Assignee: Nice Ltd.
    Inventors: Steven Richard Arnold, Katie Truong, Robert William Morris
  • SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS
    Publication number: 20230252486
    Abstract: A computer based system and method for identifying complaint interactions, including: detecting appearances of linguistic structures related to complaints in an interaction; calculating at least one sentiment metric of the interaction; and classifying the interaction as being or not being a complaint interaction based on the detected linguistic structures and the at least one sentiment metric, for example using a trained supervised learning model.
    Type: Application
    Filed: April 19, 2023
    Publication date: August 10, 2023
    Applicant: Nice Ltd.
    Inventors: Steven Richard ARNOLD, Katie TRUONG, Robert William MORRIS
  • Systems and methods for detecting complaint interactions
    Patent number: 11687946
    Abstract: A computer based system and method for identifying complaint interactions, including: detecting appearances of linguistic structures related to complaints in an interaction; calculating at least one sentiment metric of the interaction; and classifying the interaction as being or not being a complaint interaction based on the detected linguistic structures and the at least one sentiment metric, for example using a trained supervised learning model.
    Type: Grant
    Filed: September 21, 2021
    Date of Patent: June 27, 2023
    Assignee: Nice Ltd.
    Inventors: Steven Richard Arnold, Katie Truong, Robert William Morris
  • SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS
    Publication number: 20220005052
    Abstract: A computer based system and method for identifying complaint interactions, including: detecting appearances of linguistic structures related to complaints in an interaction; calculating at least one sentiment metric of the interaction; and classifying the interaction as being or not being a complaint interaction based on the detected linguistic structures and the at least one sentiment metric, for example using a trained supervised learning model.
    Type: Application
    Filed: September 21, 2021
    Publication date: January 6, 2022
    Applicant: NICE Ltd.
    Inventors: Steven Richard ARNOLD, Katie Truong, Robert William Morris
  • Systems and methods for detecting complaint interactions
    Patent number: 11157916
    Abstract: A computer based system and method for identifying complaint interactions, including: detecting appearances of linguistic structures related to complaints in an interaction; calculating at least one sentiment metric of the interaction; and classifying the interaction as being or not being a complaint interaction based on the detected linguistic structures and the at least one sentiment metric, for example using a trained supervised learning model.
    Type: Grant
    Filed: November 25, 2019
    Date of Patent: October 26, 2021
    Assignee: NICE LTD.
    Inventors: Steven Richard Arnold, Katie Truong, Robert William Morris
  • SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS
    Publication number: 20210158366
    Abstract: A computer based system and method for identifying complaint interactions, including: detecting appearances of linguistic structures related to complaints in an interaction; calculating at least one sentiment metric of the interaction; and classifying the interaction as being or not being a complaint interaction based on the detected linguistic structures and the at least one sentiment metric, for example using a trained supervised learning model.
    Type: Application
    Filed: November 25, 2019
    Publication date: May 27, 2021
    Applicant: Nice Ltd.
    Inventors: Steven Richard ARNOLD, Katie TRUONG, Robert William MORRIS