Patents by Inventor Steven Robert Krause

Steven Robert Krause has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD FOR OPERATING AN IMPLEMENT OF A WORK MACHINE
    Publication number: 20200392696
    Abstract: A method for operating an implement of a work machine is disclosed. The method includes detecting a progression of an input device between a first position and a second position based on a first parameter and a second parameter; determining a plurality of segments of the progression; estimating a value of the second parameter of at least one first segment and at least one second segment; issuing a baseline signal to generate command to initiate manipulation of the implement if the value of the second parameter of the first segment complies with corresponding second parameter threshold condition; issuing a secondary signal to continue manipulation of the implement if the value of the second parameter of the second segment complies with corresponding second parameter threshold condition; and terminating the command if the value of the second parameter of at least one second segment violates the corresponding second parameter threshold condition.
    Type: Application
    Filed: June 11, 2019
    Publication date: December 17, 2020
    Applicant: Caterpillar Inc.
    Inventors: Tianjiao Zuo, Joseph Faivre, Bradley Krone, Steven Robert Krause
  • End user automatic call distributor network control
    Patent number: 6850612
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Grant
    Filed: June 21, 2001
    Date of Patent: February 1, 2005
    Assignee: Lucent Technologies Inc.
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith
  • Communication of user data to an automatic call distributor agent
    Patent number: 6813349
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Grant
    Filed: June 21, 2001
    Date of Patent: November 2, 2004
    Assignee: Lucent Technologies Inc.
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith
  • Enhanced end user automatic call distributor control
    Patent number: 6798877
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Grant
    Filed: June 21, 2001
    Date of Patent: September 28, 2004
    Assignee: Lucent Technologies Inc.
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith
  • End user automatic call distributor network control
    Publication number: 20020196927
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Application
    Filed: June 21, 2001
    Publication date: December 26, 2002
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith
  • Enhanced end user automatic call distributor control
    Publication number: 20020196928
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Application
    Filed: June 21, 2001
    Publication date: December 26, 2002
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith
  • Communication of user data to an automatic call distributor agent
    Publication number: 20020196926
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Application
    Filed: June 21, 2001
    Publication date: December 26, 2002
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith