Patents by Inventor STEVEN S. POLLOCK

STEVEN S. POLLOCK has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR PERSONALISING RESPONSES TO CUSTOMER COMMUNICATIONS
    Publication number: 20090285384
    Abstract: In one embodiment, the invention provides a method for personalizing a response to an incoming customer communication. The method includes identifying a customer based on an incoming customer communication; selecting a rule applicable to the incoming customer communication, the rule having a destination associated therewith; preparing data to facilitate processing of the incoming customer communication; and routing the call to the destination associated with the selected rule and sending the prepared data to the destination.
    Type: Application
    Filed: May 16, 2008
    Publication date: November 19, 2009
    Inventors: STEVEN S. POLLOCK, Ashok Mitter Khosla, Abhijit Barde