Abstract: A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.

Abstract: In at least some embodiments, a system may comprise a user voice interface, a processor coupled to the user voice interface, wherein the processor interprets words spoken by a user, and a memory coupled to the processor, wherein the memory stores an email application, wherein the email application summarizes email messages and navigates a plurality of email messages according to the words spoken by the user.

Abstract: A navigation routing system comprises a navigation guide adapted to receive a travel itinerary from a requesting device. The travel itinerary comprises at least two route segments. The navigation guide is also adapted to automatically determine a time-optimized route segment sequence for the travel itinerary.

Abstract: Disclosed are systems and methods for scanning media. In one embodiment, a system and a method pertain to scanning a platen at a relatively low resolution using a dedicated preview image sensor, and pre-processing image data obtained through the scanning of the platen to automatically determine settings to apply during a subsequent final scan.

Abstract: A color image processor is configured to locate at least two zones within a document. Within the zones, content types are recognized, wherein the content types may include: text and lines; graphic images; photographic images; and background. A color rendering intent is applied to each of the at least two zones based on the content type within the zone. The zones are then merged into an image.

Abstract: A system and method of processing an image comprises receiving a definition of at least one region in the image, where the region definition has a location specification and a type specification. The method further comprises displaying the boundaries of the at least one defined region according to its type specification, receiving a definition of a visible area in the image, the visible area definition having a specification of margins around the image, generating an image layout definition comprising the region definition and the visible area definition, and saving the image layout definition. The image layout definition may also be used as a template to conform image documents to a specified layout.

Abstract: A system comprises a computer system having a central processing unit coupled to a memory and extraction algorithm. A plurality of different automatic speech recognition (ASR) engines are coupled to the computer system that is adapted to analyze a speech utterance and select one of the ASR engines that will most accurately recognize the speech utterance.