Abstract: In some implementations, a computing device may receive a selection of one or more contact center features, the contact center features associated with one or more micro services configured to execute the one or more contact center features. The computing device may select a model from a plurality of stored models based at least in part on the selection of the one or more contact center features, the selected model comprising programmable code configured to execute the one or more micro services. The computing device may provision the selected model to execute the one or more micro services. The computing device may generate executable code from the provisioned model using an automation server for deployment to one or more servers.

Abstract: In some implementations, a computing device may receive a selection of one or more contact center features, the contact center features associated with one or more micro services configured to execute the one or more contact center features. The computing device may select a model from a plurality of stored models based at least in part on the selection of the one or more contact center features, the selected model comprising programmable code configured to execute the one or more micro services. The computing device may provision the selected model to execute the one or more micro services. The computing device may generate executable code from the provisioned model using an automation server for deployment to one or more servers.

Abstract: In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been developed for performing some of the handling and queuing of each inbound call within the communications network, that is, before the call is forwarded to an ACD at a particular call center. However, by outsourcing a portion of the call center operations to a network-based call routing system, the call centers are no longer able to maintain direct control over, and are generally unable to directly access information, such as statistics, about the calls in the network or other call centers. Accordingly, an interface is provided that allows an entity to obtain information about calls within the network or other call center(s).