Abstract: A process of managing printing devices at distributed sites, carried out by a contractor for a client. A database portal is provided which is continuously accessible provides a visual display of the performance of the printing devices, and includes the usage and cost of using the printing devices. The database is regularly updated. The contractor regularly monitors the status and usage of the printing devices and associated software and services through the database and uses the information in the database to optimize performance of the printing devices, including phasing in and out printing devices of different manufacturers.

Abstract: A process of management of printing devices at distributed sites, comprising providing a database portal accessible continuously, the portal giving a visual display of performance of the printing devices compared with predetermined targets for key performance indicators. A process of preparing for and implementing management of printing devices located at distributed sites carried out by a contractor for a client, comprising: the step of the contractor negotiating with the client key performance indicators applicable for the duration of a management service contract and including targets for the key performance indicators, and rewards and penalties for performance of the printing devices against those targets, and the step of the contractor periodically monitoring the key performance indicators to provide the client with an indication of performance against the targets.