Abstract: A knowledge processing system that guides massive numbers of human agents and artificial agents to define, explore, and develop solutions for complex, problematic situations, that facilitates a seven-step process that proceeds from instance initiation, problem definition, problem exploration, approach selection, solution selection, to a time-sequenced action plan, and enables agents to subsequently modify process outputs and the action plan; a hybrid facilitation system in which machine and human agents jointly select the content and order of process steps and the system prompts that guide the problem-solving process; and an information-overload mitigation system which reduces the amount of information agents are required to process by means of natural language processing and graphical processing algorithms that characterize agent inputs and background materials, and identify, tag, sequester, and eliminate identical content and direct useful content to agent-defined points of application in the process.