Patents by Inventor Steven W. Rohrssen

Steven W. Rohrssen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Managing and monitoring continuous improvement in information technology services
    Patent number: 8407080
    Abstract: A method for managing performance of an IT service delivery process to ensure the changes meet service performance objectives. Key performance metrics (KPIs) of a service delivery process are collected in a continuous manner at defined time intervals, both before a change to improve performance is applied to the process (baseline measurements) and after a change is applied to the process (post-change measurements). A process behavior graph is generated comprising each baseline and post-change performance measurement at the time interval collected, the time interval at which the change was applied to the process, and the performance objectives for the process. The graph is displayed to a user to enable the user to determine the impact the change has on the service delivery process in view of differences between the baseline and post-change performance measurements, and to determine whether the process meets performance objectives in view of the performance objectives.
    Type: Grant
    Filed: August 23, 2010
    Date of Patent: March 26, 2013
    Assignee: International Business Machines Corporation
    Inventors: Sairam Jayaraman, Walid M. Kobrosly, David M. Northcutt, Steven W. Rohrssen, Mithkal M. Smadi, Padmanaban Sukhumaran
  • Managing and Monitoring Continuous Improvement in Information Technology Services
    Publication number: 20120046999
    Abstract: A method for managing performance of an IT service delivery process to ensure the changes meet service performance objectives. Key performance metrics (KPIs) of a service delivery process are collected in a continuous manner at defined time intervals, both before a change to improve performance is applied to the process (baseline measurements) and after a change is applied to the process (post-change measurements). A process behavior graph is generated comprising each baseline and post-change performance measurement at the time interval collected, the time interval at which the change was applied to the process, and the performance objectives for the process. The graph is displayed to a user to enable the user to determine the impact the change has on the service delivery process in view of differences between the baseline and post-change performance measurements, and to determine whether the process meets performance objectives in view of the performance objectives.
    Type: Application
    Filed: August 23, 2010
    Publication date: February 23, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Sairam Jayaraman, Walid M. Kobrosly, David M. Northcutt, Steven W. Rohrssen, Mithkal M. Smadi, Padmanaban Sukhumaran