Abstract: An intermixing data and voice device and method that includes a screen phone. The screen phone has a screen display, a microphone, a speaker, a muter, a detector, a generator, a sender and a receiver. The detector is configured and arranged to detect a CAS tone and the generator generates an acknowledgement message in response to detection of the CAS tone in the case of the screen phone of the consumer. The detector detects the acknowledgement messages and the generator generates queries for graphics and textual support in the case of the screen phone of the business. The muter mutes the microphone and the speaker in accordance with instructions from a controller. In the case of the screen phone of the consumer, muting may arise in response to detection of the CAS tone. In the case of the screen phone of the business, muting may arise in response to answering a phone call.