Patents by Inventor Sudeep Somanna Reddy

Sudeep Somanna Reddy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHODS FOR PRIORITIZING AND ASSIGNING ONE OR MORE EXCEPTIONS AND DEVICES THEREOF
    Publication number: 20160004989
    Abstract: A method, non-transitory computer readable medium and exception management computing device for obtaining one or more exceptions and information associated with each of the obtained one or more exceptions. Each of the obtained one or more exceptions is classified as either a relevant exception or a non-relevant exception based on the obtained information associated with each of the obtained one or more exceptions. Each of the obtained one or more exceptions classified as being the relevant exception is prioritized based on one or more business rules. The prioritized one or more relevant exceptions are assigned to the one or more agents based on one or more skills of the one or more agents prioritized.
    Type: Application
    Filed: August 20, 2014
    Publication date: January 7, 2016
    Inventors: Sudeep Somanna Reddy, Shilpa Goel