Abstract: A call documentation system (10) stores a call log of calls for a user in a call log database (30). The user can prepare a note (22) and the system associates the note with an entry in the call note database (30). Typically, notes are stored in a log notes database (32) which is linked to the call note database (30) through a database manager (29). Notes can be shared with other users.

Abstract: System and method for providing feature customization for a communications device based on an active communications system are described. One embodiment is a method in a voice terminal for customizing applications in response to an active call comprising assigning at least one category to each of a plurality of entries in an application file; determining a category associated with an active call; a and reconfiguring a GUI of the application to highlight a display of entries associated with the category associated with the active call. Another embodiment is a method of customizing a desktop of a computer system in response to an outgoing call from the computer system comprising determining a context of the outgoing call; activating at least one of a plurality of desktop customization units based on the determined context; and responsive to the activating, customizing the desktop in accordance with the determined context.