Abstract: Systems, computer program products, and methods are described herein for testing application resiliency via context aware auditing equilibrium. The present invention is configured to receive an indication to test application resiliency of an application; initiate a resiliency test engine on the application; determine, using the resiliency test engine, one or more artifacts associated with the application to be tested; determine a first subset of the one or more test scripts is able to capture a behavior of a first subset of the one or more artifacts; initiate a context-based classification engine on the first subset of the one or more test scripts and the first subset of the one or more artifacts; classify the first subset of the one or more test scripts into a supporting behavior class and an opposing behavior class; generate a graphical representation of the classification; and display the graphical representation of the classification.

Abstract: The present invention includes a software-based tool for tracking associate response time in regards to responding to customer inquiries via a chat conversation. The response time tracking tool is configured to alert the associate of how much time has elapsed since receiving a customer response (e.g., an inquiry, a question, a chat message, or the like). The response time tracking tool includes both clock and timer functions and is configured to not only buzz at predetermined intervals, but also change colors at predetermined intervals. Buzzing and changing the color of the response time tracking tool not only helps the associate maintain an appropriate response time to customer responses when assisting multiple customers simultaneously, but also helps eliminate dead air and delays while interacting with the customer. Therefore, the response time tracking tool is particularly useful for enabling the associate to deliver an excellent customer service experience.