Patents by Inventor Suhasini Sabnis

Suhasini Sabnis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus to measure the security of a system, network, or application
    Patent number: 8549628
    Abstract: Various exemplary embodiments relate to a method and related security evaluation system including one or more of the following: determining, at the security evaluation system, a plurality of security dimensions to be evaluated for the target system; determining a reference value for each of the plurality of security dimensions, wherein each reference value is representative of a minimum target value for the associated security dimension of the target system; evaluating the security of the target system to generate an actual value for each of the plurality of security dimensions; and generating a security index representation that displays the reference value and the actual value of each of the plurality of security dimensions for the target system.
    Type: Grant
    Filed: November 13, 2009
    Date of Patent: October 1, 2013
    Assignee: Alcatel Lucent
    Inventors: S. Rao Vasireddy, Uma Chandrashekhar, Suhasini Sabnis, Andrew R. McGee, Carlos Solari
  • Customer relationship management system with network contact center server configured to control automated web and voice dialogues
    Patent number: 8024401
    Abstract: A customer relationship management system is disclosed for matching a given work item with an agent. The system includes a database to hold customer information, agent information, and system information, and a network contact center server operative to receive the given work item from the customer and route it to the agent based at least in part on the information in the database. The network contact center server is configured to control the conduction of an automated web dialogue with the customer via a separate web server and is further configured to control the conduction of an automated voice dialogue with the customer via an interactive voice response system. The automated web dialogue and the automated voice dialogue are thereby both conductable under the control of the network contact center server.
    Type: Grant
    Filed: June 3, 2002
    Date of Patent: September 20, 2011
    Assignee: Alcatel Lucent
    Inventors: Vijay K. Gurbani, Suhasini Sabnis, Victoria Hiering, Luis Nieto, Aniruddha Gokhale, Richard B. Hull, Reinhard P. Klemm, Bharat Kumar, Gang Zhou
  • METHOD AND APPARATUS TO MEASURE THE SECURITY OF A SYSTEM, NETWORK, OR APPLICATION
    Publication number: 20100257134
    Abstract: Various exemplary embodiments relate to a method and related security evaluation system including one or more of the following: determining, at the security evaluation system, a plurality of security dimensions to be evaluated for the target system; determining a reference value for each of the plurality of security dimensions, wherein each reference value is representative of a minimum target value for the associated security dimension of the target system; evaluating the security of the target system to generate an actual value for each of the plurality of security dimensions; and generating a security index representation that displays the reference value and the actual value of each of the plurality of security dimensions for the target system.
    Type: Application
    Filed: November 13, 2009
    Publication date: October 7, 2010
    Applicant: Alcatel-Lucent USA Inc.
    Inventors: S. Rao Vasireddy, Uma Chandrashekhar, Suhasini Sabnis, Andrew R. McGee, Carlos Solari