Patents by Inventor Suma P. Patil

Suma P. Patil has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Integrated interface for web based customer care and trouble management
    Patent number: 6859783
    Abstract: A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a web browser and Internet access. The customer profile information is used to prepopulate data fields in dialogs used to open a trouble ticket. Once a trouble ticket is opened, the customer workstation tracks the existing trouble tickets through a browser based graphical user interface. The graphical user interface provides current and historical status reports of the actions taken to resolve a network event and the service organizations responsible for resolving the network event.
    Type: Grant
    Filed: September 24, 1998
    Date of Patent: February 22, 2005
    Assignee: WorldCom, Inc.
    Inventors: Timothy John Cogger, Isaac A. Kunkel, III, David Todd Miller, Suma P. Patil
  • INTEGRATED INTERFACE FOR WEB BASED CUSTOMER CARE AND TROUBLE MANAGEMENT
    Publication number: 20020087383
    Abstract: A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a web browser and Internet access. The customer profile information is used to prepopulate data fields in dialogs used to open a trouble ticket. Once a trouble ticket is opened, the customer workstation tracks the existing trouble tickets through a browser based graphical user interface. The graphical user interface provides current and historical status reports of the actions taken to resolve a network event and the service organizations responsible for resolving the network event.
    Type: Application
    Filed: September 24, 1998
    Publication date: July 4, 2002
    Inventors: TIMOTHY J. COGGER, ISAAC A. KUNKEL III, DAVID TODD MILLER, SUMA P. PATIL
  • Integrated interface for Web based customer care and trouble management
    Patent number: 6032184
    Abstract: A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a Web browser and Internet access. The customer profile information is used to prepopulate data fields in dialogs used to open a trouble ticket. Once a trouble ticket is opened, the customer workstation tracks the existing trouble tickets through a browser based graphical user interface. The graphical user interface provides current and historical status reports of the actions taken to resolve a network event and the service organizations responsible for resolving the network event.
    Type: Grant
    Filed: September 24, 1998
    Date of Patent: February 29, 2000
    Assignee: MCI WorldCom, Inc.
    Inventors: Timothy John Cogger, Isaac A. Kunkel, III, David Todd Miller, Suma P. Patil