Patents by Inventor Sumit Kumar Mukherjee

Sumit Kumar Mukherjee has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for and method of measuring caller interactions during a call session
    Patent number: 8848882
    Abstract: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.
    Type: Grant
    Filed: July 7, 2010
    Date of Patent: September 30, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Sumit Kumar Mukherjee, Vishal Bhasin, Prateek Mehrotra, Kannan Venugopal
  • SYSTEM FOR AND METHOD OF MEASURING CALLER INTERACTIONS DURING A CALL SESSION
    Publication number: 20120008754
    Abstract: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.
    Type: Application
    Filed: July 7, 2010
    Publication date: January 12, 2012
    Applicant: VERIZON PATENT AND LICENSING INC.
    Inventors: Sumit Kumar Mukherjee, Vishal Bhasin, Prateek Mehrotra, Kannan Venugopal