Abstract: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.

Abstract: A computer implemented method is disclosed, the method including but not limited to detecting an event of interest in video conference data for a plurality of video conference participants and notifying an end user of the event of interest. A computer readable medium is also disclosed for containing a computer program for performing the method. A computer implemented method is also disclosed for receiving at an end user device, a notification of an event of interest in a video teleconference, the method including but not limited to receiving at an end user device from a notification indicating a detection of the event of interest in video conference data from the video teleconference for a plurality of video conference participants; and sending data from the end user device to the server requesting a transcription of comments from the speaker in video teleconference.

Abstract: Methods and systems for monitoring and controlling a service level agreement are disclosed. A disclosed embodiment comprises a cloud platform hosting at least one application associated with at least one service level agreement, a monitoring module for collecting at least one metric relating to an application hosted on the cloud platform and terms of a service level agreement associated with each of the one or more metrics, and monitoring the metric collected against a service level objective in the service level agreement. The system may additionally comprise a controlling module for mapping a service level objective to a predefined operation rule, identifying one or more actions to be taken in accordance with the rule, assigning a priority to the one or more actions identified in accordance with the rule; and performing the one or more actions in accordance with the assigned priority of each of the one or more actions.

Abstract: Embodiments relate to a method to dynamically generate a user interface for computing a prediction on analytical models. The analytical models received from a computing device are parsed by a processor of a server to extract a plurality of analytical metadata and the extracted plurality of analytical metadata is stored in a set of metadata tables. Analytical relationship information from the one or more analytical models is extracted for scoring using the stored plurality of analytical metadata and is stored in a set of relationship tables created by the processor. The user interface is generated using the stored plurality of analytical metadata and displayed on computing device for receiving one or more inputs for each of the data entry fields from a user. The prediction is computed by applying the stored analytical relationship information on the received one or more inputs and displaying the computed prediction on the user interface.

Abstract: Apparatus and methods of maintaining a cell database for wireless communications include discovering a second cell to which a user equipment may reselect. In an aspect, the user equipment may be currently served by a first cell and the second cell is a closed subscriber group cell. Further, aspects include querying a fingerprinting database to determine whether the second cell was previously recorded in the fingerprinting database. Upon determining that the second cell was not previously recorded, further aspects include adding the second cell to the fingerprinting database. Adding the second cell may comprise indicating an association between the first cell and the second cell in the fingerprinting database.

Abstract: Systems and methods are disclosed that use social networking profiles of users to generate personalized content of display pages. The personalized content may be generated using profile data retrieved via an application program interface of a social networking system, and may be presented on the display pages of a distinct system, such as a site that hosts an electronic catalog of items. The personalized content may include features that allow a user to indicate a like or preference for an item and that can be customized based on, e.g., the extent of the user's social network or the influence the user has over other potential users of the catalog system. Systems and methods are also disclosed that use the social networking profiles to generate personalized messages that can be posted to social network contacts of the user to provide information about items for which the contacts may be interested.

Abstract: A computer implemented method is disclosed, the method including but not limited to detecting an event of interest in video conference data for a plurality of video conference participants and notifying an end user of the event of interest. A computer readable medium is also disclosed for containing a computer program for performing the method. A computer implemented method is also disclosed for receiving at an end user device, a notification of an event of interest in a video teleconference, the method including but not limited to receiving at an end user device from a notification indicating a detection of the event of interest in video conference data from the video teleconference for a plurality of video conference participants; and sending data from the end user device to the server requesting a transcription of comments from the speaker in video teleconference.

Abstract: A mechanism for facilitating customer interactions within a customer service environment provides prompt and accurate answers to customer questions. A smart chat facility for use in a customer service environment to predict a customer problem examines a customer chat transcript to identify customer statements that set forth a customer issue and, responsive to this, can route the customer to an agent, an appropriate FAQ, or can implement a problem specific widget in the customer UI. Customer queries are matched with most correct responses and accumulated knowledge is used to predict a best response to future customer queries. The iterative system thus learns from each customer interaction and can adapt to customer responses over time to improve the accuracy of problem prediction.

Abstract: Systems and methods for deriving a service level agreement for an application hosted on a cloud platform are defined. In accordance with at least one embodiment, deriving the service level agreement comprises packaging the application for deployment on a cloud platform, executing the packaged application in a sandboxed environment and capturing one or more application performance characteristics thereby, executing the packaged application in a sandboxed virtualized platform and further capturing one or more application performance characteristics thereby, mapping the one or more captured application performance characteristics to one or more service level objectives, and deriving a service level agreement on the basis of the one or more service level objectives, wherein the service level agreement comprises at least one of the one or more service level objectives.

Abstract: The present disclosure relates to a mobile phone and a method for answering such a phone automatically without user input. In one embodiment, the mobile phone detects that a call is being received. A proximity sensor is then used to detect the presence of a nearby object. For example, this allows a determination to be made whether the mobile phone is within a pocket of the user while the phone is ringing. Then a determination is made whether the proximity sensor changes states. For example, if a user removes the phone from their pocket, the proximity sensor switches from detecting something proximal to detecting that the phone is no longer in the user's pocket. Next, a determination is made whether the proximity sensor is again next to an object, such as an ear. If so, the mobile phone can be automatically answered without further user input.

Abstract: A system and method of selectively consolidating applications on a machine comprises retrieving resource utilization data for a plurality of applications over a plurality of cycles for designated resource dimensions. A representative utilization profile is calculated on each application for each resource dimension. Load mean and variance values of the applications are calculated for each resource dimension. Each application is assigned to a class based the mean and variance values. A consolidation algorithm is computed on each application for each resource dimension to determine if resource consumption of the consolidated applications potentially exceed an available capacity in a machine.

Abstract: The present disclosure relates to a mobile phone and a method for answering such a phone automatically without user input. In one embodiment, the mobile phone detects that a call is being received. A proximity sensor is then used to detect the presence of a nearby object. For example, this allows a determination to be made whether the mobile phone is within a pocket of the user while the phone is ringing. Then a determination is made whether the proximity sensor changes states. For example, if a user removes the phone from their pocket, the proximity sensor switches from detecting something proximal to detecting that the phone is no longer in the user's pocket. Next, a determination is made whether the proximity sensor is again next to an object, such as an ear. If so, the mobile phone can be automatically answered without further user input.

Abstract: Storage systems and methods are presented. A method can include: accessing virtual machine image information; performing an examination process on the virtual machine image information to determine characteristics of the virtual machine image information including temporary attributes of the virtual machine image information; performing an exclusion block identification process based upon results of the examination process to identify exclusion blocks, wherein exclusion blocks are identified for exclusion from a subsequent operation; and forwarding an indication of the exclusion blocks to the subsequent operation. In one embodiment the method is performed within a File Server.

Abstract: Systems and methods for fault handling are presented. In one embodiment, a fault handling method includes: performing an information collection process, wherein the information collection process includes collecting information regarding guest operating system files of a virtual machine; performing a selective replication region identification process, wherein the selective replication region identification process includes identifying regions associated with a selective amount of the guest operating system files; and performing a replication process based upon result of the replication region identification process. In one embodiment, the selective replication region identification process includes identifying regions associated with files of interest. The selective replication region identification process can include identifying regions associated with temporary files.

Abstract: A method for automatic mismatch correction is presented. The method includes identifying a feature of interest in a reference image volume and a target image volume. Furthermore, the method includes computing a cost matrix based on one or more pairs of image slices in the reference image volume and the target image volume. The method also includes identifying one or more longest common matching regions in the reference image volume and the target image volume based on the computed cost matrix. In addition, the method includes aligning the reference image volume and the target image volume based on the identified one or more longest common matching regions. A non-transitory computer readable medium including one or more tangible media, where the one or more tangible media include code adapted to perform the method for automatic mismatch correction is also presented.

Abstract: Methods and systems for monitoring and controlling a service level agreement are disclosed. A disclosed embodiment comprises a cloud platform hosting at least one application associated with at least one service level agreement, a monitoring module for collecting at least one metric relating to an application hosted on the cloud platform and terms of a service level agreement associated with each of the one or more metrics, and monitoring the metric collected against a service level objective in the service level agreement. The system may additionally comprise a controlling module for mapping a service level objective to a predefined operation rule, identifying one or more actions to be taken in accordance with the rule, assigning a priority to the one or more actions identified in accordance with the rule; and performing the one or more actions in accordance with the assigned priority of each of the one or more actions.

Abstract: Technology is described for determining a location at which a computing device is positioned. For example, a computing device is positioned in an area (e.g., building), and a map (e.g., floor plan) is retrieved that depicts the area. An initial location of the computing device is determined with respect to the map. Inertial sensors record motion inputs (e.g., acceleration, orientations, etc.), which are analyzed to determine a path along which the computing device moves. The path is applied to the initial location to determine an updated location at which the computing device may be located.

Abstract: In one embodiment, an initialization script including instructions to define a value of a parameter at a cloned virtual machine instance is generated and stored at a virtual disk of a source virtual machine instance. The value of the parameter at the cloned virtual machine instance is different from the value of the parameter at the source virtual machine instance. An image of the virtual disk is then sent to a virtual machine module. The cloned virtual machine instance is instantiated at the virtual machine module based on the image of the virtual disk.

Abstract: A system and method of selectively migrating at least one virtual machine to another physical machine is disclosed. Consumption information of a plurality of virtual machines and capacity information of a plurality of physical machines is retrieved. A first virtual machine to be potentially migrated is identified based on a consumption metric representing consumption of at least one resource dimension by the first virtual machine running on a first physical machine. A second physical machine to potentially accept migration of the first virtual machine is identified based on time window information, wherein an available capacity of the second physical machine is analyzed to determine if the first virtual machine's resource consumption exceeds the capacity of the second physical machine. The first virtual machine is migrated to the second physical machine if the first virtual machine's resource consumption does not exceed the available capacity of the second physical machine.

Abstract: Computing resources can be assigned to sub-plans within a query plan to effect parallel execution of the query plan. For example, computing resources in a grid can be represented by nodes, and a shortest path technique can be applied to allocate machines to the sub-plans. Computing resources can be provisionally allocated as the query plan is divided into query plan segments containing one or more sub-plans. Based on provisional allocations to the segments, the computing resources can then be allocated to the sub-plans within respective segments. Multiprocessor computing resources can be supported. The techniques can account for data locality. Both pipelined and partitioned parallelism can be addressed. Described techniques can be particularly suited for efficient execution of bushy query plans in a grid environment. Parallel processing will reduce the overall response time of the query.