Patents by Inventor Sumit Manchanda

Sumit Manchanda has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240296379
    Abstract: A universal adapter provides low-overhead integration of machine learning (ML) models with a web-based service platform. The universal adapter receives a set of inputs associated with detection of a trigger event and accesses a configuration table to identify an ML model defined in association with execution trigger criteria satisfied by the set of inputs. The universal adapter retrieves, from the configuration table, a data contract for the ML model and constructs a call to the ML model using the data contract and the set of inputs associated with the trigger event. The universal adapter translates output received from the ML model to a unified object consumable by web-based service platform and provides the unified object to the web-based service platform.
    Type: Application
    Filed: March 2, 2023
    Publication date: September 5, 2024
    Inventors: Sumit MANCHANDA, Serena LEKHRAJANI, Ankit CHOUDHARI, Masroor Hussain SYED
  • Patent number: 11830010
    Abstract: Techniques performed by a data processing system for matching a customer service ambassador (CSA) with a customer include receiving a service request for technical assistance from the customer, analyzing estimated working hours information for the customer and estimated working hours information for each of the plurality of CSAs to produce a compatibility score for each CSA, the compatibility score for a respective one of the CSAs providing an indication of how closely the working hours of the customer and of the respective one of the CSAs align, reordering an available CSA queue identifying the plurality of CSAs based on the compatibility scores of each of the CSAs, and selecting a CSA from the queue to provide technical assistance to the customer.
    Type: Grant
    Filed: January 8, 2020
    Date of Patent: November 28, 2023
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Francois Callewaert, Cheng Wu, Dean Avila, Sumit Manchanda, Syed Masroor Hussain
  • Publication number: 20210209612
    Abstract: Techniques performed by a data processing system for matching a customer service ambassador (CSA) with a customer include receiving a service request for technical assistance from the customer, analyzing estimated working hours information for the customer and estimated working hours information for each of the plurality of CSAs to produce a compatibility score for each CSA, the compatibility score for a respective one of the CSAs providing an indication of how closely the working hours of the customer and of the respective one of the CSAs align, reordering an available CSA queue identifying the plurality of CSAs based on the compatibility scores of each of the CSAs, and selecting a CSA from the queue to provide technical assistance to the customer.
    Type: Application
    Filed: January 8, 2020
    Publication date: July 8, 2021
    Inventors: Francois CALLEWAERT, Cheng WU, Dean AVILA, Sumit Manchanda, Syed Masroor Hussain