Abstract: A set-top box (STB) obtains a listing of businesses responsive to a request for a business directory search from a customer. The STB receives, from a customer, a selection of a business from the listing of businesses to call. The STB performs one of: initiating, at the STB, a Voice over Internet Protocol (VoIP) call to a phone number associated with the business and connecting the VoIP call to a mobile device, or other VoIP device, associated with the customer via a VoIP network, or initiating, at the STB, establishment of a call between a phone number associated with the business and a mobile device associated with the customer via a telephone network. The STB sends data associated with the request for the business directory search to a billing server for billing the customer for the request for the business directory search received at the STB.

Abstract: A network device receives multiple business directory assistance requests, from a first user, via multiple different types of devices, associated with the first user, and via multiple different network mediums. The network device receives subsequent business directory assistance related user activity information from the first user via the multiple different types of devices and via the multiple different network mediums. The network device logs the business directory assistance requests and subsequent related first user activity information, by type of device and network medium, as first user activity data, and stores the first user activity data in a database for analyzing for targeted or behavior advertising.

Abstract: A set-top box (STB) obtains a listing of businesses responsive to a request for a business directory search from a customer. The STB receives, from a customer, a selection of a business from the listing of businesses to call. The STB performs one of: initiating, at the STB, a Voice over Internet Protocol (VoIP) call to a phone number associated with the business and connecting the VoIP call to a mobile device, or other VoIP device, associated with the customer via a VoIP network, or initiating, at the STB, establishment of a call between a phone number associated with the business and a mobile device associated with the customer via a telephone network. The STB sends data associated with the request for the business directory search to a billing server for billing the customer for the request for the business directory search received at the STB.

Abstract: Methods and systems are disclosed for providing context information pertaining to a request of a directory assistance operator service based on a context identifier. The context identifier permits the directory assistance operator service to obtain context information including a location of the user and a location relevant to a directory listing search. The context identifier also can be used to pass context information or directory listing information across multiple types of user devices that use different types of services including a television service, a mobile service, a landline telephone service, and Internet service, and third party devices to permit enhanced directory assistance services to be provided to the user.

Abstract: An approach is disclosed for providing navigation information for a requested listing to a mobile device caller of a directory assistance call. If the caller selects an option to receive driving directions to the listing destination, the directory assistance provider forwards the listing address to a platform that correlates the address with location coordinates. The platform can poll the calling device to obtain GPS identifying data for the mobile device and derive mapping and routing information.

Abstract: Methods and systems are disclosed for providing context information pertaining to a request of a directory assistance operator service based on a context identifier. The context identifier permits the directory assistance operator service to obtain context information including a location of the user and a location relevant to a directory listing search. The context identifier also can be used to pass context information or directory listing information across multiple types of user devices that use different types of services including a television service, a mobile service, a landline telephone service, and Internet service, and third party devices to permit enhanced directory assistance services to be provided to the user.

Abstract: A computing device receives selection of television content from a device associated with a user, and collects metadata associated with the selected television content. The computing device also collects information associated with commercials associated with the television content, and determines an interactive product/service listing based on the collected metadata and commercial information. The device further provides the interactive product/service listing to the device for display to the user.

Abstract: A computing device receives selection of television content from a device associated with a user, and collects metadata associated with the selected television content. The computing device also collects information associated with commercials associated with the television content, and determines an interactive product/service listing based on the collected metadata and commercial information. The device further provides the interactive product/service listing to the device for display to the user.

Abstract: An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services calls. The calls received at the operator services switch originate from a second telecommunications service provider, and the first telecommunications service provider provides custom services to the subscribers of the second telecommunication service provider. A call received at the operator services switch triggers the switch to query a control point for instructions, which in turn may query an external service parameter database. The control point instructs the switch to temporarily connect the caller to a peripheral resource providing a custom branding announcement to the caller and a menu of options from which the caller may select popular destinations.

Abstract: An approach is disclosed for providing navigation information for a requested listing to a mobile device caller of a directory assistance call. If the caller selects an option to receive driving directions to the listing destination, the directory assistance provider forwards the listing address to a platform that correlates the address with location coordinates. The platform can poll the calling device to obtain GPS identifying data for the mobile device and derive mapping and routing information.