Abstract: A system for communicating with a mobile device is provided by aggregating content from at least one source of content having a first set of markup tags readable by executable code on the mobile device and a second set of markup tags. The aggregated content having the second set of markup tags is formatted with the first set of markup tags by either reorganizing the aggregated content, extracting irrelevant information, incorporating relevant information, combining one or more source together. A set of actions based on the formatted content is displayed using the first set of markup tags.

Abstract: A system and method for conducting cross-channel customer identification comprises accessing, for a selected customer and a selected channel, a customer profile that records values for a plurality of customer profile attributes that are independent of the selected channel; comparing the accessed customer profile with a plurality of corresponding customer profiles for one or more channels other than the selected channel; and identifying one or more compared customer profiles as a likely match for the computed customer profile.

Abstract: A system for communicating with a mobile device is provided by aggregating content from at least one source of content having a first set of markup tags readable by executable code on the mobile device and a second set of markup tags. The aggregated content having the second set of markup tags is formatted with the first set of markup tags by either reorganizing the aggregated content, extracting irrelevant information, incorporating relevant information, combining one or more source together. A set of actions based on the formatted content is displayed using the first set of markup tags.

Abstract: A customer request is received, and the channel type upon which it was made is identified. The customer making the request is also identified. A record of customer activity is available, and from this, a set of beliefs for the customer for the current channel is formed. The beliefs map to profile attributes. The beliefs are merged to form an integrated profile (i.e. for the same customer across all channels), and on this basis a customer targeting promotion is generated. The promotion is added to the response to the specific customer request and together these are sent to the customer.