Patents by Inventor Sunil Issar

Sunil Issar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for creating natural language understanding grammars
    Patent number: 8738384
    Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
    Type: Grant
    Filed: November 16, 2012
    Date of Patent: May 27, 2014
    Assignee: Convergys CMG Utah Inc.
    Inventors: Dhananjay Bansal, Nancy Gardner, Chang-Qing Shu, Kristie Goss, Matthew Yuschik, Sunil Issar, Woosung Kim, Jayant M. Naik
  • System and method for automatic selection of interfaces
    Patent number: 8687793
    Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: April 1, 2014
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Vasudeva Akula, Sunil Issar
  • System and Method for the Automatic Selection of Interfaces
    Publication number: 20130251117
    Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
    Type: Application
    Filed: March 14, 2013
    Publication date: September 26, 2013
    Inventors: Vasudeva Rao Akula, Sunil Issar
  • SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES
    Publication number: 20130094646
    Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
    Type: Application
    Filed: December 8, 2011
    Publication date: April 18, 2013
    Applicant: CONVERGYS CMG UTAH, INC.
    Inventors: Vasudeva Rao Akula, Sunil Issar
  • System and method for the automatic selection of interfaces
    Patent number: 8422658
    Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
    Type: Grant
    Filed: December 8, 2011
    Date of Patent: April 16, 2013
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Vasudeva Rao Akula, Sunil Issar
  • Method and system for creating natural language understanding grammars
    Patent number: 8335690
    Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
    Type: Grant
    Filed: January 17, 2012
    Date of Patent: December 18, 2012
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Dhananjay Bansal, Nancy Gardner, Chang-Quin Shu, Kristie Goss, Matthew Yuschik, Sunil Issar, Woosung Kim, Jayant Naik
  • Method and system for creating natural language understanding grammars
    Patent number: 8260619
    Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
    Type: Grant
    Filed: March 30, 2009
    Date of Patent: September 4, 2012
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Dhananjay Bansal, Nancy Gardner, Chang-Quin Shu, Kristie Goss, Matthew Yuschik, Sunil Issar, Woosung Kim, Jayant Naik
  • System and method for the automatic selection of interfaces
    Patent number: 8139755
    Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
    Type: Grant
    Filed: March 26, 2008
    Date of Patent: March 20, 2012
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Vasudeva Rao Akula, Sunil Issar
  • SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES
    Publication number: 20080240406
    Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
    Type: Application
    Filed: March 26, 2008
    Publication date: October 2, 2008
    Applicant: Convergys CMG Utah, Inc.
    Inventors: Vasudeva Rao Akula, Sunil Issar