Abstract: Provided is a method for delivering a Short Messaging Service (SMS) message and/or a Multimedia Messaging Service (MMS) message and/or an Enhanced Messaging Service (EMS) message from an initiator device to an end user device. Also provided is a telecommunication system for delivering a Short Messaging Service (SMS) message and/or a Multimedia Messaging Service (MMS) message and/or and enhanced Messaging Service (EMS) message from an initiator device to an end user device.

Abstract: The present invention relates to a method for assisting in reducing the queue length in public and private waiting areas such as government organizations or quasi government organizations or private sector organizations or individuals or group of individuals wherein the method is based on the concept of providing to the customer data which would enable him to take decision that would either reduce the queue length at the service provider's end and/or reduce his waiting time and/or reduce the customer service cost and/or enhance the customer satisfaction.