Abstract: A central service facility is connected via a network and a uniform service interactive platform to a multiplicity of remotely located medical diagnostic systems. The interactive platform includes a video/audio plug-in application which can be used to access a library of videos via a network. The video library is stored at the central service facility or on a local area network at the remote facility. The interactive platform of the medical diagnostic system comprises a web browser which enables the end-user to search and select a training video from the database, and a video/audio player for viewing the selected video directly from the operator's console. Depending on bandwidth availability, the video file can be downloaded to the remotely located medical diagnostic equipment prior to display or streamed in real-time.

Abstract: A system and method are disclosed for providing access over a computer network to system documentation at an online central service facility. A user is required to enter identifying indicia prior to accessing the online central service facility, the facility having at least one documentation database containing product and/or service data therein. The identifying indicia can include a user identification and a password, for example, and are matched with user data stored in a user database in the online central service facility to authenticate the user before providing user access into a document management system. Also, the user is checked to further determine what particular product and/or service data the user is entitled to. Such particular product or service data is then delivered to the user.

Abstract: A method and a system for delivery of protected software applications to remote systems from a central service facility wherein delivery is managed on the basis of the community membership of the remote system user. Business rules are utilized to determine whether a particular authenticated user seeking access to a protected software application from a particular remote site should be authorized. A multiplicity of web servers are programmed to allow selective access to one or more resident software applications by remote system users via a network. Access is managed by a central policy server based on user and system information and community definitions stored in a database. The policy server communicates with each web server via an agency module incorporated in the web server. The agency module intercepts requests for access from remote system users and then interfaces with the policy server.

Abstract: A technique is disclosed for providing remote service to medical diagnostic systems via a centralized service facility. The service facility is configured to receive service requests from diagnostic systems of different modalities, type, location, and so forth. The service requests are handled by one or more servers, and are directed to work stations or technicians for addressing the service requests. The work stations or technicians are selected in accordance with the modality of the diagnostic system as identified by the service request. A subscription status check may be performed for verifying the service arrangements between the requesting diagnostic systems and the centralized service facility. Reply messages are transmitted from the service facility to the requesting diagnostic systems in response to the service requests, providing interactive service exchange between the facility and the diagnostic systems.