Patents by Inventor Sunilkumar Kothi REDDY
Sunilkumar Kothi REDDY has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240022665Abstract: In some implementations, a system may identify, based on an account status of an account, one or more phone numbers associated with the account. The system may determine a confidence score of each phone number, based on historical call data and one or more phone number attributes, a rank of the phone number(s) based on corresponding confidence scores, and a quality score for each phone number based on a relative comparison of confidence scores of phone numbers of at least a subset of a plurality of users. The system may determine a daily call schedule, which may include a total frequency to call the user, based on the account status, a phone number frequency to call each phone number, based on one or more conditions related to corresponding quality scores, and a call order in which to call each phone number, based on the rank of the phone number(s).Type: ApplicationFiled: September 21, 2023Publication date: January 18, 2024Inventors: Christopher SPAHIS, Hao LIU, Sangame KRISHNAMANI, Shiju MADATHIL SAMUEL, Krista RISTER, Sunilkumar KOTHI REDDY, Ryan HENNIGAN
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Patent number: 11825024Abstract: In some implementations, a system may identify, based on an account status of an account, one or more phone numbers associated with the account. The system may determine a confidence score of each phone number, based on historical call data and one or more phone number attributes, a rank of the phone number(s) based on corresponding confidence scores, and a quality score for each phone number based on a relative comparison of confidence scores of phone numbers of at least a subset of a plurality of users. The system may determine a daily call schedule, which may include a total frequency to call the user, based on the account status, a phone number frequency to call each phone number, based on one or more conditions related to corresponding quality scores, and a call order in which to call each phone number, based on the rank of the phone number(s).Type: GrantFiled: July 18, 2022Date of Patent: November 21, 2023Assignee: Capital One Services, LLCInventors: Christopher Spahis, Hao Liu, Sangame Krishnamani, Shiju Madathil Samuel, Krista Rister, Sunilkumar Kothi Reddy, Ryan Hennigan
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Patent number: 11756046Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: August 31, 2021Date of Patent: September 12, 2023Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20210398138Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: August 31, 2021Publication date: December 23, 2021Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Patent number: 11132696Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: April 10, 2020Date of Patent: September 28, 2021Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20200242625Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: April 10, 2020Publication date: July 30, 2020Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Patent number: 10621591Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: December 1, 2016Date of Patent: April 14, 2020Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20170154340Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: December 1, 2016Publication date: June 1, 2017Inventors: Sharad BALLEPU, Jagmeet SINGH, Gerald SERVISS, Polerio BABAO, Keerthana ARAVAMUDHAN, Durga MOHAN, Sunilkumar Kothi REDDY, Steve SCHROEDER