Patents by Inventor Sunitha Pillai

Sunitha Pillai has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for directing a call to a matching service
    Patent number: 8917831
    Abstract: An approach for directing a call to a matching service of a call destination is described. A call matching manager determines that a call is to be redirected from a first voice response unit based on service data about a service and caller data about a caller. The call matching manager also queries, during the call, one or more databases corresponding to a plurality of other services to identify a matching service based on the caller data. Still further, the call matching manager initiates transfer of the call for processing by a second voice response unit via out-of-band telephony signaling using a generated reference value.
    Type: Grant
    Filed: October 11, 2012
    Date of Patent: December 23, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Donald C. Wolford, Sunitha Pillai, Sridhar R. Thatipalli, Allison M. Carlson, Venkat Nekkanti, Robert Joseph Kahn, Joseph R. Vari, Mark N. Stone, Kaushik Narayanan
  • METHOD AND SYSTEM FOR DIRECTING A CALL TO A MATCHING SERVICE
    Publication number: 20140105371
    Abstract: An approach for directing a call to a matching service of a call destination is described. A call matching manager determines that a call is to be redirected from a first voice response unit based on service data about a service and caller data about a caller. The call matching manager also queries, during the call, one or more databases corresponding to a plurality of other services to identify a matching service based on the caller data. Still further, the call matching manager initiates transfer of the call for processing by a second voice response unit via out-of-band telephony signaling using a generated reference value.
    Type: Application
    Filed: October 11, 2012
    Publication date: April 17, 2014
    Applicant: Verizon Patent and Licensing Inc.
    Inventors: Donald C. WOLFORD, Sunitha Pillai, Sridhar R. Thatipalli, Allison M. Carlson, Venkat Nekkanti, Robert Joseph Kahn, Joseph R. Vari, Mark N. Stone, Kaushik Narayanan