Abstract: A computerized workflow analysis tool, which allows a user to navigate through many levels of increasingly detailed order-related information. The order tracking and reporting tool of the preferred embodiments further allow a user to create customized, ad-hoc reports. In addition, the preferred embodiments allows a user to search information obtained from a plurality of databases by selected parameters, and to download the results obtained for further mathematical manipulation, graphing or trend analysis.

Abstract: A system and method are disclosed for telecommunications circuit provisioning in multiple technologies. In one embodiment, the system comprises a first provisioning system configured to allocate telecommunications circuits of a first kind (e.g., circuit-switched), a second provisioning system configured to allocate telecommunications circuits of a second kind (packet-switched), and an order control system. The order control system may receive an access request and may respond by obtaining telecommunications circuit allocations from the first and second provisioning systems. The order control system may further receive notice from a provisioning system that a different provisioning system is to be used, and the order control system may respond by providing access request information to the identified provisioning system. The order control system may further combine responses and reports from the provisioning systems to provide complete responses and reports to the source of the access request.