Patents by Inventor Surajit Chatterjee

Surajit Chatterjee has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated testing of interactive voice response systems
    Patent number: 9438729
    Abstract: A device may receive an indication to test a call flow associated with an interactive voice response (IVR) system. The device may identify an input associated with the call flow, and may identify a first response associated with the call flow. The first response may be determined based on providing the input to the IVR system on a previous call. The device may initiate a test call with the IVR system. The test call may be initiated after the previous call, and may cause the input to be provided to the IVR system and a second response to be received from the IVR system. The device may identify the second response, and may compare first audio information, associated with the first response, and second audio information associated with the second response. The device may determine a test result based on the comparison, and may provide the test result.
    Type: Grant
    Filed: August 15, 2014
    Date of Patent: September 6, 2016
    Assignee: Accenture Global Services Limited
    Inventors: VijayChandar Natesan, Rajesh Sarangapani, Surajit Chatterjee
  • AUTOMATED TESTING OF INTERACTIVE VOICE RESPONSE SYSTEMS
    Publication number: 20160050317
    Abstract: A device may receive an indication to test a call flow associated with an interactive voice response (IVR) system. The device may identify an input associated with the call flow, and may identify a first response associated with the call flow. The first response may be determined based on providing the input to the IVR system on a previous call. The device may initiate a test call with the IVR system. The test call may be initiated after the previous call, and may cause the input to be provided to the IVR system and a second response to be received from the IVR system. The device may identify the second response, and may compare first audio information, associated with the first response, and second audio information associated with the second response. The device may determine a test result based on the comparison, and may provide the test result.
    Type: Application
    Filed: August 15, 2014
    Publication date: February 18, 2016
    Inventors: VijayChandar Natesan, Rajesh Sarangapani, Surajit Chatterjee
  • Method and apparatus for managing workflow in a single sign-on framework
    Patent number: 7437736
    Abstract: A method for managing workflow for an application, including obtaining an application adapter associated with the application, wherein the application adapter specifies a sub-task, monitoring the application to obtain a state, and performing an action associated with the sub-task, if the state is associated with the sub-task.
    Type: Grant
    Filed: March 10, 2004
    Date of Patent: October 14, 2008
    Assignee: Citibank, N.A.
    Inventors: Surajit Chatterjee, Brian Keith Mizelle, Ravi Puduchery Raghavasimhan, Michael Fishman
  • Method and apparatus for managing workflow in a single sign-on framework
    Publication number: 20050204362
    Abstract: A method for managing workflow for an application, including obtaining an application adapter associated with the application, wherein the application adapter specifies a sub-task, monitoring the application to obtain a state, and performing an action associated with the sub-task, if the state is associated with the sub-task.
    Type: Application
    Filed: March 10, 2004
    Publication date: September 15, 2005
    Inventors: Surajit Chatterjee, Brian Mizelle, Ravi Raghavasimhan, Michael Fishman
  • Rule engine interface for a visual workflow builder
    Patent number: 5774661
    Abstract: A system and method for automatically generating and controlling workflows that include a number of processes uses a workflow server computer and a client computer coupled to the workflow server by a network. The workflow server computer has an object repository and a rule engine. The client computer has a workflow builder structure and a graphical user interface. The workflow builder structure includes a rule builder by which users can interactively construct rules for a workflow.
    Type: Grant
    Filed: April 18, 1995
    Date of Patent: June 30, 1998
    Assignee: Network Imaging Corporation
    Inventors: Surajit Chatterjee, Man-Hon Edwin Leong, Scott M. Schneider