Abstract: An apparatus for generating a comparison of related subject matter found in two different financial documents. The apparatus includes a first document with at least a portion of said first document in a tabular data format, a second document with at least a portion of said second document in a tabular data format, said second document being a variation of said first document, a processor for receiving said first document and said second document and a comparator executing on said processor for comparing said first document tabular data to related subject matter of said second document tabular data to generate tabular delta data indicative of at least one of change and percentage change between the related subject matter of said first document tabular data and said second document tabular data.

Abstract: An apparatus for generating a comparison of related subject matter found in two different financial documents. The apparatus includes a first document with at least a portion of said first document in a tabular data format, a second document with at least a portion of said second document in a tabular data format, said second document being a variation of said first document, a processor for receiving said first document and said second document and a comparator executing on said processor for comparing said first document tabular data to related subject matter of said second document tabular data to generate tabular delta data indicative of at least one of change and percentage change between the related subject matter of said first document tabular data and said second document tabular data.

Abstract: A web-based survey method for measuring customer service response, comprising: creating and storing a plurality of questions to be sent to customer service web sites; grouping the questions into one or more groups; storing service web site destination identifying information; defining the parameters of a service survey, including at least the questions for the survey and the service web site destination identifying information; responsive to at least one parameter of the defined survey, automatically transmitting one or more questions from the survey to one or more service web site destinations from the survey; storing emailed responses received from the destination service web sites; and automatically extracting and storing data from the stored emailed responses.