Patents by Inventor Susan Elyce Swanson

Susan Elyce Swanson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Defining a serviceability assessment measure
    Patent number: 8352309
    Abstract: A plurality of questions are displayed. Responses to the plurality of questions are received, wherein a response to a question included in the plurality of questions includes an indication of a likelihood of occurrence of an answer to the question. A value for a quality measure is determined, based on the responses to the plurality of questions.
    Type: Grant
    Filed: August 19, 2008
    Date of Patent: January 8, 2013
    Assignee: International Business Machines Corporation
    Inventors: Walter C. Metz, Jr., Hoyt C. Simmons, Susan Elyce Swanson
  • DEFINING A SERVICEABILITY ASSESSMENT MEASURE
    Publication number: 20100047754
    Abstract: A plurality of questions are displayed. Responses to the plurality of questions are received, wherein a response to a question included in the plurality of questions includes an indication of a likelihood of occurrence of an answer to the question. A value for a quality measure is determined, based on the responses to the plurality of questions.
    Type: Application
    Filed: August 19, 2008
    Publication date: February 25, 2010
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Walter C. Metz, JR., Hoyt C. Simmons, Susan Elyce Swanson