Abstract: This invention provides a system and method for integrating a plurality of diagnostic information from a multiple of sources. In this invention, there is a site specific database which contains site specific information for a machine. A plurality of diagnostic related information is obtained from the machine. A diagnostic router collects the site specific information for the machine and the plurality of diagnostic related information and generates a current incident record therefrom. An approved incident record database contains a plurality of approved incident records obtained from a plurality of machines. An integrator finds approved incident records from the approved incident record database that most closely match the current incident record.