Patents by Inventor Suwetha Selvakumar

Suwetha Selvakumar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent voice assistant
    Patent number: 12387729
    Abstract: A computer-implemented method is provided for recommending at least one pertinent electronic document for supporting a call between a customer and an agent. The method includes converting in real time content of the call between the customer and the agent from speech to digitized text, isolating a predefined number of words in the digitized text of the converted call content as the call is in progress and converting the predefined number of words in text to a phoneme sequence. The method also includes identifying at least one probable business category associated with the phoneme sequence and detecting sections of one or more documents associated with the probable business category that are similar to the content of the call.
    Type: Grant
    Filed: December 22, 2022
    Date of Patent: August 12, 2025
    Assignee: FMR LLC
    Inventors: Vaishnavi Mysore Sridhar, Anupriya Gupta, Gunjan Narulkar, Ankur Jaiswal, Suwetha Selvakumar, Mari Pavithra
  • INTELLIGENT VOICE ASSISTANT
    Publication number: 20240212684
    Abstract: A computer-implemented method is provided for recommending at least one pertinent electronic document for supporting a call between a customer and an agent. The method includes converting in real time content of the call between the customer and the agent from speech to digitized text, isolating a predefined number of words in the digitized text of the converted call content as the call is in progress and converting the predefined number of words in text to a phoneme sequence. The method also includes identifying at least one probable business category associated with the phoneme sequence and detecting sections of one or more documents associated with the probable business category that are similar to the content of the call.
    Type: Application
    Filed: December 22, 2022
    Publication date: June 27, 2024
    Inventors: Vaishnavi Mysore Sridhar, Anupriya Gupta, Gunjan Narulkar, Ankur Jaiswal, Suwetha Selvakumar, Mari Pavithra