Patents by Inventor Suzanne Artemieff

Suzanne Artemieff has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for scheduling a customer service callback
    Patent number: 7761323
    Abstract: A method and system for scheduling a callback time for customer service. The system calculates estimated handling resources for a customer interaction system (14) and forecasts a customer service transaction workload for the estimated handling resources of the customer interaction system (14). The system then determines the scheduled callback time based upon the estimated handling resources and the forecasted customer service transaction workload.
    Type: Grant
    Filed: October 8, 2003
    Date of Patent: July 20, 2010
    Assignee: Aspect Software, Inc.
    Inventors: John Rafter, Donald C. Lewis, Jerry David Rawle, Mark Irwin, Suzanne Artemieff
  • Method and system for scheduling a customer service callback
    Publication number: 20060167729
    Abstract: A method and system for scheduling a callback time for customer service. The system calculates estimated handling resources for a customer interaction system (14) and forecasts a customer service transaction workload for the estimated handling resources of the customer interaction system (14). The system then determines the scheduled callback time based upon the estimated handling resources and the forecasted customer service transaction workload.
    Type: Application
    Filed: October 8, 2003
    Publication date: July 27, 2006
    Inventors: John Rafter, Donald Lewis, Jerry Rawle, Mark Irwin, Suzanne Artemieff