Patents by Inventor Suzanne J. Kitchen

Suzanne J. Kitchen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive voice-activated reservation system and method
    Patent number: 7474740
    Abstract: An automated method comprises receiving a telephone call from a user, providing a voice prompt for a unique identifier associated with a reservation, receiving the unique identifier and looking up reservation information associated therewith, receiving a voice identification of change desired, and changing reservation information in response to the voice identification of change desired.
    Type: Grant
    Filed: August 26, 2004
    Date of Patent: January 6, 2009
    Assignee: American Airlines, Inc.
    Inventors: Carline A. Smith, Laura M. Therminy, Margaret M. Brown, Suzanne J. Kitchen