Patents by Inventor Suzanne Lai
Suzanne Lai has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12159166Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: GrantFiled: November 16, 2023Date of Patent: December 3, 2024Assignee: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Patent number: 12093517Abstract: An embodiment may involve defining a process by first and second process design applications, wherein the process includes a set of stages; receiving, by a process visualization application, a reference to a parent entry and a definition of the process referencing the parent entry; based on the parent entry, identifying a first transformer class associated with the first process design application and a second transformer class associated with the second process design application, wherein the individual classes contain executable functions; converting an output of the first and second process design applications in a first configuration into a second configuration based on a first transformer class associated with the first process design application and a second transformer class associated with the second process design application, wherein the second configuration is accessible to the process visualization application; generating a display of the process in a hierarchical arrangement, wherein the hierarchType: GrantFiled: November 28, 2023Date of Patent: September 17, 2024Assignee: ServiceNow, Inc.Inventors: Douglas Bradley, Meredith Van Lier, Chris Widlowski, Yaron Guez, Jacob Burman, Suzanne Lai
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Publication number: 20240094884Abstract: An embodiment may involve defining a process by first and second process design applications, wherein the process includes a set of stages; receiving, by a process visualization application, a reference to a parent entry and a definition of the process referencing the parent entry; based on the parent entry, identifying a first transformer class associated with the first process design application and a second transformer class associated with the second process design application, wherein the individual classes contain executable functions; converting an output of the first and second process design applications in a first configuration into a second configuration based on a first transformer class associated with the first process design application and a second transformer class associated with the second process design application, wherein the second configuration is accessible to the process visualization application; generating a display of the process in a hierarchical arrangement, wherein the hierarchType: ApplicationFiled: November 28, 2023Publication date: March 21, 2024Inventors: Douglas Bradley, Meredith Van Lier, Chris Widlowski, Yaron Guez, Jacob Burman, Suzanne Lai
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Publication number: 20240086237Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: ApplicationFiled: November 16, 2023Publication date: March 14, 2024Applicant: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Patent number: 11868593Abstract: An embodiment may involve a definition of a process, wherein the process is referenced by a parent entry, wherein the process includes a set of stages, wherein the stages in the set of stages are respectively associated with sets of activities, and wherein a process design application was used to define the process. The embodiment may also include one or more processors configured to: (i) receive a reference to the parent entry; (ii) identify a transformer class associated with the process design application, wherein the transformer class converts output in a first configuration related to the process design application to input in a second configuration; (iii) receive, from the transformer class, data related to the process in the second configuration; and (iv) generate a graphical user interface that displays the process and the set of stages in a hierarchical arrangement.Type: GrantFiled: November 5, 2020Date of Patent: January 9, 2024Assignee: ServiceNow, Inc.Inventors: Douglas Bradley, Meredith Van Lier, Chris Widlowski, Yaron Guez, Jacob Burman, Suzanne Lai
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Patent number: 11836521Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: GrantFiled: February 27, 2023Date of Patent: December 5, 2023Assignee: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Publication number: 20230221989Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resourcesType: ApplicationFiled: February 27, 2023Publication date: July 13, 2023Applicant: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Patent number: 11599386Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: GrantFiled: June 15, 2020Date of Patent: March 7, 2023Assignee: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Publication number: 20220137795Abstract: An embodiment may involve a definition of a process, wherein the process is referenced by a parent entry, wherein the process includes a set of stages, wherein the stages in the set of stages are respectively associated with sets of activities, and wherein a process design application was used to define the process. The embodiment may also include one or more processors configured to: (i) receive a reference to the parent entry; (ii) identify a transformer class associated with the process design application, wherein the transformer class converts output in a first configuration related to the process design application to input in a second configuration; (iii) receive, from the transformer class, data related to the process in the second configuration; and (iv) generate a graphical user interface that displays the process and the set of stages in a hierarchical arrangement.Type: ApplicationFiled: November 5, 2020Publication date: May 5, 2022Inventors: Douglas Bradley, Meredith Van Lier, Chris Widlowski, Yaron Guez, Jacob Burman, Suzanne Lai
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Publication number: 20210034414Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resourcesType: ApplicationFiled: June 15, 2020Publication date: February 4, 2021Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Patent number: 10684892Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: GrantFiled: March 11, 2019Date of Patent: June 16, 2020Assignee: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Publication number: 20190272195Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resourcesType: ApplicationFiled: March 11, 2019Publication date: September 5, 2019Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Patent number: 10228971Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: GrantFiled: January 15, 2018Date of Patent: March 12, 2019Assignee: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Publication number: 20180225145Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resourcesType: ApplicationFiled: January 15, 2018Publication date: August 9, 2018Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Patent number: 9870259Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: GrantFiled: June 26, 2017Date of Patent: January 16, 2018Assignee: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Publication number: 20170329633Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resourcesType: ApplicationFiled: June 26, 2017Publication date: November 16, 2017Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Patent number: 9690624Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: GrantFiled: December 15, 2016Date of Patent: June 27, 2017Assignee: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Patent number: 9529634Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.Type: GrantFiled: May 18, 2016Date of Patent: December 27, 2016Assignee: Live Nation Entertainment, Inc.Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
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Publication number: 20150286800Abstract: With the widespread use smartphones, sensors, connected devices the volume of data generated by users is staggering. Cloud based systems allow the statistical evaluation of user data which is vital for analyzing trends but privacy remains a major concern. What's needed is a system that establishes trust by providing the user full control over his data by specifying what parts of the data, how, when and for how long is shared with a particular program sponsor or an ecosystem partner that can improve the outcomes of the program. While this will set the stage to reward each user for the relevant events and data that they collect., the key to making this a reality is establishing a system that also provides the convenience of a single marketplace for the user to engage multiple sponsors who may be interested in the user's data and for the program sponsors to engage multiple ecosystem partners that can improve program outcomes.Type: ApplicationFiled: October 24, 2014Publication date: October 8, 2015Inventors: Sameer Kanagala, Suzanne Lai, Balazs Nagy