Patents by Inventor Suzanne Lai

Suzanne Lai has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 12159166
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Grant
    Filed: November 16, 2023
    Date of Patent: December 3, 2024
    Assignee: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Patent number: 12093517
    Abstract: An embodiment may involve defining a process by first and second process design applications, wherein the process includes a set of stages; receiving, by a process visualization application, a reference to a parent entry and a definition of the process referencing the parent entry; based on the parent entry, identifying a first transformer class associated with the first process design application and a second transformer class associated with the second process design application, wherein the individual classes contain executable functions; converting an output of the first and second process design applications in a first configuration into a second configuration based on a first transformer class associated with the first process design application and a second transformer class associated with the second process design application, wherein the second configuration is accessible to the process visualization application; generating a display of the process in a hierarchical arrangement, wherein the hierarch
    Type: Grant
    Filed: November 28, 2023
    Date of Patent: September 17, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Douglas Bradley, Meredith Van Lier, Chris Widlowski, Yaron Guez, Jacob Burman, Suzanne Lai
  • Publication number: 20240094884
    Abstract: An embodiment may involve defining a process by first and second process design applications, wherein the process includes a set of stages; receiving, by a process visualization application, a reference to a parent entry and a definition of the process referencing the parent entry; based on the parent entry, identifying a first transformer class associated with the first process design application and a second transformer class associated with the second process design application, wherein the individual classes contain executable functions; converting an output of the first and second process design applications in a first configuration into a second configuration based on a first transformer class associated with the first process design application and a second transformer class associated with the second process design application, wherein the second configuration is accessible to the process visualization application; generating a display of the process in a hierarchical arrangement, wherein the hierarch
    Type: Application
    Filed: November 28, 2023
    Publication date: March 21, 2024
    Inventors: Douglas Bradley, Meredith Van Lier, Chris Widlowski, Yaron Guez, Jacob Burman, Suzanne Lai
  • Publication number: 20240086237
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Application
    Filed: November 16, 2023
    Publication date: March 14, 2024
    Applicant: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Patent number: 11868593
    Abstract: An embodiment may involve a definition of a process, wherein the process is referenced by a parent entry, wherein the process includes a set of stages, wherein the stages in the set of stages are respectively associated with sets of activities, and wherein a process design application was used to define the process. The embodiment may also include one or more processors configured to: (i) receive a reference to the parent entry; (ii) identify a transformer class associated with the process design application, wherein the transformer class converts output in a first configuration related to the process design application to input in a second configuration; (iii) receive, from the transformer class, data related to the process in the second configuration; and (iv) generate a graphical user interface that displays the process and the set of stages in a hierarchical arrangement.
    Type: Grant
    Filed: November 5, 2020
    Date of Patent: January 9, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Douglas Bradley, Meredith Van Lier, Chris Widlowski, Yaron Guez, Jacob Burman, Suzanne Lai
  • Patent number: 11836521
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Grant
    Filed: February 27, 2023
    Date of Patent: December 5, 2023
    Assignee: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Publication number: 20230221989
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources
    Type: Application
    Filed: February 27, 2023
    Publication date: July 13, 2023
    Applicant: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Patent number: 11599386
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Grant
    Filed: June 15, 2020
    Date of Patent: March 7, 2023
    Assignee: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Publication number: 20220137795
    Abstract: An embodiment may involve a definition of a process, wherein the process is referenced by a parent entry, wherein the process includes a set of stages, wherein the stages in the set of stages are respectively associated with sets of activities, and wherein a process design application was used to define the process. The embodiment may also include one or more processors configured to: (i) receive a reference to the parent entry; (ii) identify a transformer class associated with the process design application, wherein the transformer class converts output in a first configuration related to the process design application to input in a second configuration; (iii) receive, from the transformer class, data related to the process in the second configuration; and (iv) generate a graphical user interface that displays the process and the set of stages in a hierarchical arrangement.
    Type: Application
    Filed: November 5, 2020
    Publication date: May 5, 2022
    Inventors: Douglas Bradley, Meredith Van Lier, Chris Widlowski, Yaron Guez, Jacob Burman, Suzanne Lai
  • Publication number: 20210034414
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources
    Type: Application
    Filed: June 15, 2020
    Publication date: February 4, 2021
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Patent number: 10684892
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Grant
    Filed: March 11, 2019
    Date of Patent: June 16, 2020
    Assignee: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Publication number: 20190272195
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources
    Type: Application
    Filed: March 11, 2019
    Publication date: September 5, 2019
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Patent number: 10228971
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Grant
    Filed: January 15, 2018
    Date of Patent: March 12, 2019
    Assignee: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Publication number: 20180225145
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources
    Type: Application
    Filed: January 15, 2018
    Publication date: August 9, 2018
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Patent number: 9870259
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Grant
    Filed: June 26, 2017
    Date of Patent: January 16, 2018
    Assignee: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Publication number: 20170329633
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources
    Type: Application
    Filed: June 26, 2017
    Publication date: November 16, 2017
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Patent number: 9690624
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Grant
    Filed: December 15, 2016
    Date of Patent: June 27, 2017
    Assignee: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Patent number: 9529634
    Abstract: Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.
    Type: Grant
    Filed: May 18, 2016
    Date of Patent: December 27, 2016
    Assignee: Live Nation Entertainment, Inc.
    Inventors: Debbie Hsu, Gary Yu, Jonathan Philpott, Suzanne Lai, Hong Zhou
  • Publication number: 20150286800
    Abstract: With the widespread use smartphones, sensors, connected devices the volume of data generated by users is staggering. Cloud based systems allow the statistical evaluation of user data which is vital for analyzing trends but privacy remains a major concern. What's needed is a system that establishes trust by providing the user full control over his data by specifying what parts of the data, how, when and for how long is shared with a particular program sponsor or an ecosystem partner that can improve the outcomes of the program. While this will set the stage to reward each user for the relevant events and data that they collect., the key to making this a reality is establishing a system that also provides the convenience of a single marketplace for the user to engage multiple sponsors who may be interested in the user's data and for the program sponsors to engage multiple ecosystem partners that can improve program outcomes.
    Type: Application
    Filed: October 24, 2014
    Publication date: October 8, 2015
    Inventors: Sameer Kanagala, Suzanne Lai, Balazs Nagy