Patents by Inventor Suzanne Palacios

Suzanne Palacios has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for customer support
    Publication number: 20060294389
    Abstract: A system and method are provided for customer support. The system may include an authentication application configured to receive a user's login. An authentication database can be provided that contains user security information and support contract data. The authentication application can identify a support access level based on the user security information as combined with the support contract data from the authentication database. A support application can be configured to supply defined deliverables based on the support access level linked to the support user under the support contract.
    Type: Application
    Filed: June 22, 2005
    Publication date: December 28, 2006
    Inventors: Marjie Sladek, Mark Vaszary, Douglas Nelson, Travis Tripp, Suzanne Palacios, Alysia Harmon