Patents by Inventor Swati Pranay KADU

Swati Pranay KADU has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A MULTI-TENANT SYNCHRONIZATION SYSTEM
    Publication number: 20230305897
    Abstract: A method and system for data synchronization in a multi-tenant data synchronization system is provided.
    Type: Application
    Filed: March 23, 2022
    Publication date: September 28, 2023
    Applicant: InContact Inc.
    Inventors: Swati Pranay Kadu, Salil Dhawan, Mukesh Kumar Agarwal, Karthik Srinivasan, Akhilesh Suresh Mahajan
  • SYSTEMS AND METHODS TO TRIAGE CONTACT CENTER ISSUES USING AN INCIDENT GRIEVANCE SCORE
    Publication number: 20220245647
    Abstract: Systems for and methods of assessing the priority of a customer reported issue include receiving input regarding a customer issue experienced by a customer; calculating an incident grievance score by inserting the received input into a machine learning model; assigning a priority to the customer issue based on the calculated incident grievance score; receiving updated input regarding the customer issue; periodically recalculating the incident grievance score for the customer issue by inserting the received input and the updated input into the machine learning model; changing the priority of the customer issue when the recalculated incident grievance score differs from the calculated incident grievance score; and notifying a team assigned to fix the customer issue when the priority of the customer issue changes.
    Type: Application
    Filed: February 2, 2021
    Publication date: August 4, 2022
    Inventors: Salil DHAWAN, Swati Pranay KADU, Yuvraj Amrutrao SAWANT