Patents by Inventor Syed MOHAMMED YUSUF

Syed MOHAMMED YUSUF has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automation plan generation and ticket classification for automated ticket resolution
    Patent number: 10938678
    Abstract: A device may obtain ticket data relating to a set of tickets, and process the ticket data to generate a ticket analysis model that is a clustering based natural language analysis model of natural language text associated with tickets of the set of tickets. The device may classify the set of tickets using the ticket analysis model, may determine an automation plan for at least one class of ticket determined based on classifying the set of tickets, and may implement the automation plan to configure an automatic ticket resolution or ticket generation mitigation procedure for the at least one class of ticket. The device may receive a ticket after configuring the automatic ticket resolution or ticket generation mitigation procedure, may classify, using the ticket analysis model, the ticket into the at least one class of ticket, and may automatically implement a response action for the ticket based on classifying the ticket and using the automatic ticket resolution or ticket generation mitigation procedure.
    Type: Grant
    Filed: March 20, 2019
    Date of Patent: March 2, 2021
    Assignee: Accenture Global Solutions Limited
    Inventors: Bhaskar Ghosh, Mohan Sekhar, Rajendra T. Prasad, Luke Higgins, Koushik Vijayaraghavan, Rajesh Nagarajan, Purnima Jagannathan, Niyaz Shaffi, Balaji Venkateswaran, Syed Mohammed Yusuf, Koustuv Jana, Pradeep Senapati
  • AUTOMATION PLAN GENERATION AND TICKET CLASSIFICATION FOR AUTOMATED TICKET RESOLUTION
    Publication number: 20200065151
    Abstract: A device may obtain ticket data relating to a set of tickets, and process the ticket data to generate a ticket analysis model that is a clustering based natural language analysis model of natural language text associated with tickets of the set of tickets. The device may classify the set of tickets using the ticket analysis model, may determine an automation plan for at least one class of ticket determined based on classifying the set of tickets, and may implement the automation plan to configure an automatic ticket resolution or ticket generation mitigation procedure for the at least one class of ticket. The device may receive a ticket after configuring the automatic ticket resolution or ticket generation mitigation procedure, may classify, using the ticket analysis model, the ticket into the at least one class of ticket, and may automatically implement a response action for the ticket based on classifying the ticket and using the automatic ticket resolution or ticket generation mitigation procedure.
    Type: Application
    Filed: March 20, 2019
    Publication date: February 27, 2020
    Inventors: Bhaskar GHOSH, Mohan SEKHAR, Rajendra T. PRASAD, Luke HIGGINS, Koushik VIJAYARAGHAVAN, Rajesh NAGARAJAN, Purnima JAGANNATHAN, Niyaz SHAFFI, Balaji VENKATESWARAN, Syed MOHAMMED YUSUF, Koustuv JANA, Pradeep SENAPATI