Patents by Inventor T. Scott Walters

T. Scott Walters has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call distribution system inferring mental or physiological state
    Patent number: 6363346
    Abstract: A telephone call reception system which infers mental and/or physiological states of callers. Two types of analysis are available, and both types may be used upon the telephone calls. In one type, speech recognition is performed upon the call to generate a text file. Key words are sought in the text file. In the second type, the electrical signal itself is processed, as by a spectral analysis. Information obtained by the two analyses is used to predict the mental or physiological state of the caller.
    Type: Grant
    Filed: December 22, 1999
    Date of Patent: March 26, 2002
    Assignee: NCR Corporation
    Inventor: T. Scott Walters