Patents by Inventor Tad E. Smith

Tad E. Smith has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20160065736
    Abstract: Methods, devices, and non-transitory storage media to receive ticket information of a ticket that indicates a problem in providing a service to a customer; receive event information that indicates an action performed by at least one of a device or a person to resolve the ticket; select a filter, among multiple filters, to filter the event information based on the action indicated in the event information; select a criteria rule, from among multiple criteria rules, based on filtered event information and parameters included in the criteria rule, wherein each criteria rule includes parameters and values for each parameter; select an output result rule, from among multiple output result rules, that maps to the criteria rule; generate a message that provides an update to a status of the ticket based on the filtered event information and the output result rule; and transmit the message to the customer.
    Type: Application
    Filed: August 28, 2014
    Publication date: March 3, 2016
    Inventors: Evan Pedersen, Belinda A. Franklin-Barr, Tad E. Smith