Abstract: In the present invention, the allocation process of a service provider to a target case, which is performed for each case unit, is performed by calculating the grace period for extending the allocation process, and controlling the allocation to cases, including the target case, according to the state relating to allocation of the other cases while reflecting the service request level including the compatibility between the other service providers and the user in the grace period.

Abstract: When a document creation unit 1 is started, it calculates a hash value of each software piece therein and stores the hash value in a hash value holder 71 and a measurement log document holder 44. The document creation unit 1 accesses a time distribution unit plural times to receive time information therefrom, and records the time information in a log document and a measurement log document. The document creation unit 1 transmits the log document, the measurement log document, and digital signature-embedded hash value information (measurement auxiliary document) in a tamper-resistant device 63 to a document reception device. The document reception device verifies matching of the hash values or digital signature in the document group, confirms software operating environments in the document creation unit 1 from the hash values, and determines whether the time information is correctly managed within the unit 1.

Abstract: When a document creation unit 1 is started, it calculates a hash value of each software piece therein and stores the hash value in a hash value holder 71 and a measurement log document holder 44. The document creation unit 1 accesses a time distribution unit plural times to receive time information therefrom, and records the time information in a log document and a measurement log document. The document creation unit 1 transmits the log document, the measurement log document, and digital signature-embedded hash value information (measurement auxiliary document) in a tamper-resistant device 63 to a document reception device. The document reception device verifies matching of the hash values or digital signature in the document group, confirms software operating environments in the document creation unit 1 from the hash values, and determines whether the time information is correctly managed within the unit 1.