Patents by Inventor Tai Chian Chou

Tai Chian Chou has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated system for fixing and debugging software deployed to customers
    Patent number: 10521333
    Abstract: A computer system assists in fixing issues. Ticket management logic receives an issue detected on a device. Diagnosing logic identifies the issue based on contextual information received from the device and stores issue data related to the issue into a data store. Routing logic receives an indication of a flagged component of the issue data, flagged by a developer, and initiates communication between a user and the developer based at least in part on the flagged component.
    Type: Grant
    Filed: March 18, 2019
    Date of Patent: December 31, 2019
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Jered D. Aasheim, Tai Chian Chou, Pranish A. Kumar, Kun Zhang
  • AUTOMATED SYSTEM FOR FIXING AND DEBUGGING SOFTWARE DEPLOYED TO CUSTOMERS
    Publication number: 20190213112
    Abstract: A computer system assists in fixing issues. Ticket management logic receives an issue detected on a device. Diagnosing logic identifies the issue based on contextual information received from the device and stores issue data related to the issue into a data store. Routing logic receives an indication of a flagged component of the issue data, flagged by a developer, and initiates communication between a user and the developer based at least in part on the flagged component.
    Type: Application
    Filed: March 18, 2019
    Publication date: July 11, 2019
    Inventors: Jered D. AASHEIM, Tai Chian CHOU, Pranish A. KUMAR, Kun ZHANG
  • Automated system for fixing and debugging software deployed to customers
    Patent number: 10275338
    Abstract: A computer system assists in fixing issues. Ticket management logic receives an issue detected on a device. Diagnosing logic identifies the issue based on contextual information received from the device and stores issue data related to the issue into a data store. Routing logic receives an indication of a flagged component of the issue data, flagged by a developer, and initiates communication between a user and the developer based at least in part on the flagged component.
    Type: Grant
    Filed: April 4, 2017
    Date of Patent: April 30, 2019
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Jered D. Aasheim, Tai Chian Chou, Pranish A. Kumar, Kun Zhang
  • AUTOMATED SYSTEM FOR FIXING AND DEBUGGING SOFTWARE DEPLOYED TO CUSTOMERS
    Publication number: 20180285242
    Abstract: A computer system assists in fixing issues. Ticket management logic receives an issue detected on a device. Diagnosing logic identifies the issue based on contextual information received from the device and stores issue data related to the issue into a data store. Routing logic receives an indication of a flagged component of the issue data, flagged by a developer, and initiates communication between a user and the developer based at least in part on the flagged component.
    Type: Application
    Filed: April 4, 2017
    Publication date: October 4, 2018
    Inventors: Jered D. Aasheim, Tai Chian Chou, Pranish A. Kumar, Kun Zhang