Patents by Inventor Tai Kashi

Tai Kashi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for invisible identification of agents participating in on-line communication sessions
    Patent number: 11044213
    Abstract: A computerized-method for identification of a particular agent within a contact center that participates in an on-line chat session with a customer is provided. An on-line chat system can receive a request from the customer to initiate the on-line chat session. An invisible identifier can be inserted into a message for the online-chat session that uniquely identifies a particular agent handling the chat.
    Type: Grant
    Filed: December 19, 2017
    Date of Patent: June 22, 2021
    Assignee: Nice Ltd.
    Inventors: Yaron Cohen, Tai Kashi, Dror Eyal