Abstract: Device Test Automation framework. This embodiment provides a device test automation framework for automating testing of embedded systems. The device test automation framework—DTAF allows user to test embedded device software using test scripts, which can capture various interfaces of device under test. A Graphical User Interface—GUI tool is created based on device under test configuration and user input. This GUI tool shows various interface of device under test. A device test automation framework hardware enables communication between test tool and the device under test.

Abstract: A method and a system for effective and efficient service support provided by the OEM are disclosed. The method provides a Ubiquitous Support Platform (USP) that enables the user or the on-field service personnel to interact with the remote support service centre and/or the R&D teams of the OEM using a mobile device. A secure device or secure software or a programmed NFC tag is integrated in the equipment. The mobile device with audio-video support, communication capability, a mobile software application providing device specific and value added services is disclosed. Thus, the method provides enhanced customer satisfaction and enhanced overall service experience.

Abstract: Device Test Automation framework. This embodiment provides a device test automation framework for automating testing of embedded systems. The device test automation framework—DTAF allows user to test embedded device software using test scripts, which can capture various interfaces of device under test. A Graphical User Interface—GUI tool is created based on device under test configuration and user input. This GUI tool shows various interface of device under test. A device test automation framework hardware enables communication between test tool and the device under test.