Abstract: A storage medium storing a diagnosis support program that causes at least one computer to execute a process that includes acquiring a set of rules, the rules being represented by a combination of features and generated by machine learning by using a training data set, the training data set including a feature indicated by a sample as a diagnosis target and a feature indicated by a sample as a non-diagnosis target, each of the set of rules being associated with a first weight for the diagnosis target; determining, for each of plurality of patterns each of that includes a certain number of features, a second weight based on the first weight associated with a rule that includes the feature included in the pattern among the rules; and outputting a pattern with the second weight that is equal to or greater than a certain value among the plurality of patterns.

Abstract: A document evaluation apparatus acquires multiple judgement rules, each of which associates a condition for values of one or more characteristic variables with a document evaluation result, the one or more characteristic variables being amongst multiple characteristic variables that includes one or more first characteristic variables each indicating an occurrence frequency of words in a document and one or more second characteristic variables each indicating an attribute of a business operation corresponding to a document. The document evaluation apparatus calculates values of the characteristic variables corresponding to an evaluation subject document, and selects, amongst the judgement rules, a judgement rule whose condition matches the calculated values of the evaluation subject document and includes at least one of the one or more first characteristic variables. The document evaluation apparatus generates an evaluation result of the evaluation subject document based on the selected judgement rule.

Abstract: In order to improve the ability to feed paper currency from a deposit unit and to reduce the height of the device, this paper currency handling device (100) has a paper currency recognition unit (170) and a paper currency storage unit (200) (which does not include a deposit unit (120) and a withdrawal unit (140)) accommodated within a chassis section (112) of a vault (110), so that deposited paper currency is transported to the paper currency storage unit (200) and withdrawn paper currency is transported from the paper currency storage unit (200) as the paper currency passes through the chassis section (112). When the paper currency (B) is fed to a feed path unit (124) connecting the deposit unit (120) and an upstream deposit path (181), the vanes (129) of impellers (128) make contact with the paper currency (B) retained in the deposit unit (120), with the contact being on the feed path unit (124) side.

Abstract: In order to improve the ability to feed paper currency from a deposit unit and to reduce the height of the device, this paper currency handling device (100) has a paper currency recognition unit (170) and a paper currency storage unit (200) (which does not include a deposit unit (120) and a withdrawal unit (140)) accommodated within a chassis section (112) of a vault (110), so that deposited paper currency is transported to the paper currency storage unit (200) and withdrawn paper currency is transported from the paper currency storage unit (200) as the paper currency passes through the chassis section (112). When the paper currency (B) is fed to a feed path unit (124) connecting the deposit unit (120) and an upstream deposit path (181), the vanes (129) of impellers (128) make contact with the paper currency (B) retained in the deposit unit (120), with the contact being on the feed path unit (124) side.

Abstract: A business process estimating method, apparatus, and program for estimating a process of a business transaction utilizing an information system. The business process estimating method includes specifying a non-operation interval for extracting an information system non-operation interval in accordance with an access log of access to the information system, thereby to specify a business process corresponding to the extracted information system non-operation interval and to specify the information system non-operation interval. The method also includes distributing a non-operation interval time period for distributing a time period of the information system non-operation interval, which has been specified in the specifying the non-operation interval as process time periods of previous and subsequent business processes respectively correlated with previous and subsequent information system non-operation intervals with respect to the information system non-operation interval.

Abstract: A working skill estimating program is provided for estimating working skills of each agent in the state of separating a disturbance factor from response records (incidents). A large category classifier is supplied with the incidents within a predetermined time and classifies the incidents according to classification rules, for creating the topic-classified incidents. A small category generator collects the analogous incidents for each task type of the topic-classified incidents and generates a small category. A disturbance distinguisher distinguishes if the incidents belonging to each small category are common response records that appear regularly over time or disturbances whose frequency exhibits a significant time dependency. Then, a skill estimator estimates the working skills of each agent for each task type by using only common incidents determined as the common information.

Abstract: In a work skill estimating device, an item information receiving unit receives, as item information, duration information of each dealing sequence in a customer call. A dealing duration estimating unit estimates a dealing duration of an item based on the item information received. A work skill estimating unit estimates an operator's work skill based on the dealing duration estimated. A skill map creating unit creates a skill map to comprehend the operator's work skill estimated.

Abstract: A computer-readable recording medium having recorded therein agent training program in which when each agent has been performing an answer, agent identifier, and enquiry contents and contents of the answer are stored in a storage device. An enquiry pattern is extracted from enquiry contents. Respective agents' answers are evaluated, for each enquiry pattern, and by a model contents of the answer extraction section, contents of the answer of an agent with highest evaluation is extracted as model contents of the answer. The contents of the answer of a trainee agent and model contents of the answer are divided into predetermined phases, and corresponding phase of both are mutually compared to calculate ineptitude-degrees in respective phases of trainee agent.

Abstract: A business process estimating method, apparatus, and program for estimating a process of a business transaction utilizing an information system. The business process estimating method includes specifying a non-operation interval for extracting an information system non-operation interval in accordance with an access log of access to the information system, thereby to specify a business process corresponding to the extracted information system non-operation interval and to specify the information system non-operation interval. The method also includes distributing a non-operation interval time period for distributing a time period of the information system non-operation interval, which has been specified in the specifying the non-operation interval as process time periods of previous and subsequent business processes respectively correlated with previous and subsequent information system non-operation intervals with respect to the information system non-operation interval.

Abstract: A basic work time corresponding to a work item received as case information is extracted from a basic work-time database. A standard work time generally required to process a case is computed. The standard work time is compared with an actual work time to evaluate work skill of each operator.

Abstract: A computer-readable recording medium having recorded therein agent training program in which when each agent has been performing an answer, agent identifier, and enquiry contents and contents of the answer are stored in a storage device. An enquiry pattern is extracted from enquiry contents. Respective agents' answers are evaluated, for each enquiry pattern, and by a model contents of the answer extraction section, contents of the answer of an agent with highest evaluation is extracted as model contents of the answer. The contents of the answer of a trainee agent and model contents of the answer are divided into predetermined phases, and corresponding phase of both are mutually compared to calculate ineptitude-degrees in respective phases of trainee agent.

Abstract: A user can efficiently obtain useful information by breaking down news information distributed in a form of electronic mail, magazines, etc., in units of articles, selecting from useful information from the broken-down articles, collecting the selected articles, re-editing the articles in a form of news information suited to be presented to a user and outputting the news information.

Abstract: A working skill estimating program is provided for estimating working skills of each agent in the state of separating a disturbance factor from response records (incidents). A large category classifier is supplied with the incidents within a predetermined time and classifies the incidents according to classification rules, for creating the topic-classified incidents. A small category generator collects the analogous incidents for each task type of the topic-classified incidents and generates a small category. A disturbance distinguisher distinguishes if the incidents belonging to each small category are common response records that appear regularly over time or disturbances whose frequency exhibits a significant time dependency. Then, a skill estimator estimates the working skills of each agent for each task type by using only common incidents determined as the common information.

Abstract: In a questionnaire conducting apparatus, a questionnaire conducting section presents a questionnaire to a respondent terminal of a questionnaire respondent on a Web screen via a network. A questionnaire response collector collects responses to the questionnaire for analysis, and a questionnaire corrector corrects the questionnaire based on a result of collecting and analyzing the responses to the questionnaire. The questionnaire conducting section conducts a questionnaire to the questionnaire respondent based on the corrected questionnaire.

Abstract: In a work skill estimating device, an item information receiving unit receives, as item information, duration information of each dealing sequence in a customer call. A dealing duration estimating unit estimates a dealing duration of an item based on the item information received. A work skill estimating unit estimates an operator's work skill based on the dealing duration estimated. A skill map creating unit creates a skill map to comprehend the operator's work skill estimated.

Abstract: An engine operation controller for a hybrid electric automobile is equipped at least with a motor and an engine. The engine operation controller is provided with a speed detection section for detecting the speed of the vehicle, a control section for controlling operation of the engine, and a decision section for deciding whether or not a stop of the vehicle is a stop at a stopping place. If it is detected by the speed detection section that the speed is less than a predetermined value, operation of the engine is prohibited by the control section. Furthermore, a delay section is provided for delaying removal of the operation prohibition of the engine when it is decided by the decision section that the stop of the vehicle is a stop at a stopping place.

Abstract: In a questionnaire conducting apparatus, a questionnaire conducting section presents a questionnaire to a respondent terminal of a questionnaire respondent on a Web screen via a network. A questionnaire response collector collects responses to the questionnaire for analysis, and a questionnaire corrector corrects the questionnaire based on a result of collecting and analyzing the responses to the questionnaire. The questionnaire conducting section conducts a questionnaire to the questionnaire respondent based on the corrected questionnaire.

Abstract: The present invention relates to an engine operation controller for a hybrid electric automobile equipped at least with a motor (3) and an engine (4). The engine operation controller is provided with a speed detection section (30) for detecting speed of the vehicle, a control section (6) for controlling operation of the engine (4), and a decision section for deciding whether or not a stop of the vehicle is a stop at a stopping place. If it is detected by the speed detection section (30) that the speed is less than a predetermined value, operation of the engine (4) is prohibited by the control section (6). Furthermore, a delay section is provided for delaying removal of the operation prohibition of the engine (4) when it is decided by the decision section that the stop of the vehicle is a stop at a stopping place.

Abstract: The invention provides a warm-up control device of a hybrid electric vehicle, which warms up an engine for generator while extending the life of the engine and improves the quietness. If an engine temperature is not greater than a set temperature after the start of the engine for generator, the warm-up control device controls a load of the generator and controls an engine output in accordance with the load of the generator so as to maintain an engine revolution speed at a predetermined low revolution speed.

Abstract: A question extraction unit extracts predetermined question elements such as ‘operation’, ‘state’, ‘question’, etc. from question text transmitted from a questioner by electronic mail, etc. A case retrieval unit searches a question and answering case accumulation unit using a question element extracted by the question extraction unit as a retrieval key, and outputs a question case containing a matching question element to a answer presentation unit. The answer presentation unit reads an answer case corresponding to the retrieved question case from a question and answering case accumulation unit, and presents it to the questioner. Thus, the questioner can be provided with a desired answer.