Patents by Inventor Taketoshi KURIHANA

Taketoshi KURIHANA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center system and voice recognition control method of the same
    Patent number: 10250744
    Abstract: A call and recorded information management server transmits a requested call identification ID for recognition and an incoming call number corresponding to the ID, to a voice recognition server, which searches for the recognition engine corresponding to the number of the received call, and adds the received ID to a recognition queue. The voice recognition server requests the call and recorded information management server to obtain recorded data by the received ID. The call and recorded information management server transfers the recorded data corresponding to the ID to the voice recognition server to perform voice recognition by the corresponding recognition engine on the recorded data corresponding to the call identification ID stored in the recognition queue, and stores the result as text data. Thus, the most appropriate voice recognition engine can be used and the recognition rate of voice recognition can be increased.
    Type: Grant
    Filed: October 4, 2016
    Date of Patent: April 2, 2019
    Assignee: Hitachi Information & Telecommunication Engineering, Ltd.
    Inventors: Takashi Sugiyama, Jumpei Yamaguchi, Yo Naka, Taketoshi Kurihana
  • CALL CENTER SYSTEM AND VOICE RECOGNITION CONTROL METHOD OF THE SAME
    Publication number: 20170111499
    Abstract: A call and recorded information management server transmits a requested call identification ID for recognition and an incoming call number corresponding to the ID, to a voice recognition server, which searches for the recognition engine corresponding to the number of the received call, and adds the received ID to a recognition queue. The voice recognition server requests the call and recorded information management server to obtain recorded data by the received ID. The call and recorded information management server transfers the recorded data corresponding to the ID to the voice recognition server to perform voice recognition by the corresponding recognition engine on the recorded data corresponding to the call identification ID stored in the recognition queue, and stores the result as text data. Thus, the most appropriate voice recognition engine can be used and the recognition rate of voice recognition can be increased.
    Type: Application
    Filed: October 4, 2016
    Publication date: April 20, 2017
    Inventors: Takashi SUGIYAMA, Jumpei YAMAGUCHI, Yo NAKA, Taketoshi KURIHANA