Patents by Inventor Takis Petropoulos

Takis Petropoulos has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for proactive management of an information handling system with in-situ measurement of end user actions
    Patent number: 9195561
    Abstract: Dissatisfaction variables track inputs made by an end user at an information handling system that are associated with end user dissatisfaction regarding the operation of the information handling system, such as corrective actions, so that an alert issues if a dissatisfaction variable changes by a predetermined amount over a predetermined time period. Dissatisfaction variables identify a pattern of a change in behavior by an end user rather than the operational status of system components. For example, an increase in end user forced shutdowns of the information handling system indicates end user dissatisfaction with the information handling system, such as repeated freezes of the operating system so that performing a timely diagnostics will improve end user satisfaction and proactively correct and impending system failure.
    Type: Grant
    Filed: May 5, 2014
    Date of Patent: November 24, 2015
    Assignee: Dell Products L.P.
    Inventors: Nikhil Vichare, Takis Petropoulos
  • System and Method for Proactive Management of an Information Handling System with In-Situ Measurement of End User Actions
    Publication number: 20140245078
    Abstract: Dissatisfaction variables track inputs made by an end user at an information handling system that are associated with end user dissatisfaction regarding the operation of the information handling system, such as corrective actions, so that an alert issues if a dissatisfaction variable changes by a predetermined amount over a predetermined time period. Dissatisfaction variables identify a pattern of a change in behavior by an end user rather than the operational status of system components. For example, an increase in end user forced shutdowns of the information handling system indicates end user dissatisfaction with the information handling system, such as repeated freezes of the operating system so that performing a timely diagnostics will improve end user satisfaction and proactively correct and impending system failure.
    Type: Application
    Filed: May 5, 2014
    Publication date: August 28, 2014
    Applicant: Dell Products L.P.
    Inventors: Nikhil Vichare, Takis Petropoulos
  • System and method for proactive management of an information handling system with in-situ measurement of end user actions
    Patent number: 8726095
    Abstract: Dissatisfaction variables track inputs made by an end user at an information handling system that are associated with end user dissatisfaction regarding the operation of the information handling system, such as corrective actions, so that an alert issues if a dissatisfaction variable changes by a predetermined amount over a predetermined time period. Dissatisfaction variables identify a pattern of a change in behavior by an end user rather than the operational status of system components. For example, an increase in end user forced shutdowns of the information handling system indicates end user dissatisfaction with the information handling system, such as repeated freezes of the operating system so that performing a timely diagnostics will improve end user satisfaction and proactively correct and impending system failure.
    Type: Grant
    Filed: December 2, 2010
    Date of Patent: May 13, 2014
    Assignee: Dell Products L.P.
    Inventors: Nikhil M. Vichare, Takis Petropoulos
  • SYSTEM AND METHOD FOR PROACTIVE MANAGEMENT OF AN INFORMATION HANDLING SYSTEM WITH IN-SITU MEASUREMENT OF END USER ACTIONS
    Publication number: 20120144242
    Abstract: Dissatisfaction variables track inputs made by an end user at an information handling system that are associated with end user dissatisfaction regarding the operation of the information handling system, such as corrective actions, so that an alert issues if a dissatisfaction variable changes by a predetermined amount over a predetermined time period. Dissatisfaction variables identify a pattern of a change in behavior by an end user rather than the operational status of system components. For example, an increase in end user forced shutdowns of the information handling system indicates end user dissatisfaction with the information handling system, such as repeated freezes of the operating system so that performing a timely diagnostics will improve end user satisfaction and proactively correct and impending system failure.
    Type: Application
    Filed: December 2, 2010
    Publication date: June 7, 2012
    Inventors: Nikhil M. Vichare, Takis Petropoulos