Abstract: A system and method for concealing sensitive information may include: receiving a screenshot from an application; generating an application model that identifies the application by automatically determining a respective position or location of part(s) of the screenshot; determining a part of the screenshot includes sensitive information, automatically concealing the sensitive information in the screenshot based application model to thus generate a modified screenshot, and recording the modified screenshot.

Abstract: A system is provided to categorize voice prints during a voice authentication. The system includes a processor and a computer readable medium operably coupled thereto, to perform voice authentication operations which include receiving an enrollment of a user in the biometric authentication system, requesting a first voice print comprising a sample of a voice of the user, receiving the first voice print of the user during the enrollment, accessing a plurality of categorizations of the voice prints for the voice authentication, wherein each of the plurality of categorizations comprises a portion of the voice prints based on a plurality of similarity scores of distinct voice prints in the portion to a plurality of other voice prints, determining, using a hidden layer of a neural network, one of the plurality of categorizations for the first voice print, and encoding the first voice print with the one of the plurality of categorizations.

Abstract: Semantic search systems and methods, and non-transitory computer readable media, include receiving divided text of at least two participants from a customer interaction; applying a clustering algorithm to the divided text to create a plurality of word clusters per participant, wherein each word cluster comprises topic words, phrases, or sentences; applying a word-embedding algorithm to the topic words, phrases, or sentences in each word cluster to produce a numeric representation of each word cluster; and storing the numeric representation of each word cluster and the topic words, phrases, or sentences in each word cluster in a document.

Abstract: A system is provided to predict requested playbacks of media files by users from a media storage system. The system includes a processor and a computer readable medium operably coupled thereto, to perform predictive playback operations which include accessing an AI model and a media file comprising metadata associated with generating the media file, generating a predictive score for a playback of the media file based on the AI model and the metadata, comparing the predictive score to a threshold required to transcode the media file into a playback format prior to the playback, predicting the playback based on the comparing, determining a predicted playback time of the media file based on the metadata for the media file, and transcoding the media file into the playback format prior to the predicted playback time.

Abstract: A system and method for authenticating an identity may include generating a first generic representation representing a stored audio content, generating a second generic representation representing input audio content, and, providing the first and second generic representations to a voice biometrics unit adapted to authenticate an identity based on the first and second generic representations.

Abstract: A system is provided to categorize voice prints during a voice authentication. The system includes a processor and a computer readable medium operably coupled thereto, to perform voice authentication operations which include receiving an enrollment of a user in the biometric authentication system, requesting a first voice print comprising a sample of a voice of the user, receiving the first voice print of the user during the enrollment, accessing a plurality of categorizations of the voice prints for the voice authentication, wherein each of the plurality of categorizations comprises a portion of the voice prints based on a plurality of similarity scores of distinct voice prints in the portion to a plurality of other voice prints, determining, using a hidden layer of a neural network, one of the plurality of categorizations for the first voice print, and encoding the first voice print with the one of the plurality of categorizations.

Abstract: A system and method for concealing sensitive information may include receiving a screenshot, determining a part of the screenshot includes sensitive information, concealing the sensitive information to thus generate a modified screenshot, and recording the modified screenshot.

Abstract: A system is provided to predict requested playbacks of media files by users from a media storage system. The system includes a processor and a computer readable medium operably coupled thereto, to perform predictive playback operations which include accessing an AI model and a media file comprising metadata associated with generating the media file, generating a predictive score for a playback of the media file based on the AI model and the metadata, comparing the predictive score to a threshold required to transcode the media file into a playback format prior to the playback, predicting the playback based on the comparing, determining a predicted playback time of the media file based on the metadata for the media file, and transcoding the media file into the playback format prior to the predicted playback time.

Abstract: A method for transcoding data for playback via a HTML5 player is provided. Upon received a request for playback of data, stored data can be retrieved and can be transcoded in portions. The portions can be sent to the player, and each portion is sent to the player when transcoding is complete.

Abstract: A method includes receiving from a user a request to play a media file on a media player operating on a client terminal, where the media file is coded with a first coding format incompatible with the media player. The media file is transcoded from the first coding format to a transcoded media file in a second coding format compatible with the media player, and streaming the transcoded media file over a communication network to the media player concurrently during transcoding by transcoding a data chunk from a plurality of data chunks related to the media file respectively to a transcoded data fragment. The transcoded data fragment is sent for stream viewing on the media player while transcoding a next data chunk from said plurality of data chunks. The transcoded data fragments are written to the transcoded media file and stored in a memory.

Abstract: A method includes receiving from a user a request to play a media file on a media player operating on a client terminal, where the media file is coded with a first coding format incompatible with the media player. The media file is transcoded from the first coding format to a transcoded media file in a second coding format compatible with the media player, and streaming the transcoded media file over a communication network to the media player concurrently during transcoding by transcoding a data chunk from a plurality of data chunks related to the media file respectively to a transcoded data fragment. The transcoded data fragment is sent for stream viewing on the media player while transcoding a next data chunk from said plurality of data chunks. The transcoded data fragments are written to the transcoded media file and stored in a memory.

Abstract: A method includes receiving from a user a request to play a media file on a media player operating on a client terminal, where the media file is coded with a first coding format incompatible with the media player. The media file is transcoded from the first coding format to a transcoded media file in a second coding format compatible with the media player, and streaming the transcoded media file over a communication network to the media player concurrently during transcoding by transcoding a data chunk from a plurality of data chunks related to the media file respectively to a transcoded data fragment. The transcoded data fragment is sent for stream viewing on the media player while transcoding a next data chunk from said plurality of data chunks. The transcoded data fragments are written to the transcoded media file and stored in a memory.

Abstract: A method for transcoding data for playback via a HTML5 player is provided. Upon received a request for playback of data, stored data can be retrieved and can be transcoded in portions. The portions can be sent to the player, and each portion is sent to the player when transcoding is complete.

Abstract: Responsive to concurrently recording on a plurality of recorders a telephonic interaction constructing a plurality of playlists, and according to faults identified while recording the plurality of playlists evaluating a quantitative quality score for each playlist in the plurality of playlists and presenting the playlists in a prioritized order according to the scores thereof.

Abstract: Responsive to concurrently recording on a plurality of recorders a telephonic interaction constructing a plurality of playlists, and according to faults identified while recording the plurality of playlists evaluating a quantitative quality score for each playlist in the plurality of playlists and presenting the playlists in a prioritized order according to the scores thereof.