Abstract: A method for managing an electronic network includes a main device that utilizes a command center for performing device management procedures on behalf of auxiliary devices in the electronic network. The auxiliary devices each include a command module that bi-directionally communicates with the command center to receive device control information during the device management procedures.

Abstract: A system and computer program product for system care for a computing device. In one embodiment, a process includes analyzing one or more software and hardware components of the computing device by a system care program of the computing device, analyzing system health of the computing device based on the one or more software and hardware components based on at least one of status and settings of the one or more software and hardware components, and analyzing performance of the computing device based on the one or more software and hardware components based on signature profiles of the one or more software and hardware components The process may also include determining one or more solutions for the computing device by the system care program based on the system health and performance of the computing device, and displaying a report including the one or more solutions.

Abstract: A system and computer program product for system care for a computing device. In one embodiment, a process includes analyzing one or more software and hardware components of the computing device by a system care program of the computing device, analyzing system health of the computing device based on the one or more software and hardware components based on at least one of status and settings of the one or more software and hardware components, and analyzing performance of the computing device based on the one or more software and hardware components based on signature profiles of the one or more software and hardware components The process may also include determining one or more solutions for the computing device by the system care program based on the system health and performance of the computing device, and displaying a report including the one or more solutions.

Abstract: In accordance with the present invention, a method and apparatus that provides software products for installation on a user terminal is provided. The method begins by receiving over a communications network a user selection that includes a choice of a plurality of user-selected software products to be downloaded. In response to receipt of the user selection, an installation guide is assembled that includes installation instructions associated with each of the user-selected software products. A single user command is received over the communications network that includes a request to begin downloading the user-selected software products. In response to the request, the user-selected software products and the installation instructions are sequentially downloaded over the communications network to the user terminal. One or more of the software products may be configured to be automatically installed after they are downloaded.

Abstract: A system and method for utilizing user feedback of a user device. The method includes accessing a troubleshooting request for a user device and obtaining use pattern data of a user's use pattern of the user device. Operational setting information of the user device is obtained. Next, analysis of the use pattern data and the operational setting information of the user device is performed. A customized troubleshooting step list is generated, which is based on the analysis. A plurality of troubleshooting steps is performed in a sequence based on the customized troubleshooting step list.

Abstract: A method and apparatus for providing a user device with data based on user feedback from the user device. The method includes obtaining usage data of the user device using an application programming interface (API). A data file is generated or created based on the obtained usage data and the data file is uploaded from the user device to an external server device where data analysis of the data file is performed. The results of the analysis is used to increase user device performance.

Abstract: An apparatus and method for utilizing user feedback of a user device. The method includes obtaining use pattern data of a user's use patterns and performing use pattern analysis based on the use pattern data. A customized setting is generated based on the result of the use pattern analysis. A customized product recommendation is designed based on the customized setting and upgraded based on the customized setting.

Abstract: An apparatus and method for utilizing user feedback of a user device. The method includes identifying state information of the CPU and obtaining usage information when the CPU is identified to be in a processing state. The average CPU usage is calculated and the CPU is upgraded based on the calculated average.

Abstract: An apparatus and method for utilizing user feedback of a user device. The method includes obtaining usage data of a user device using an application programming interface (API) and creating a data file based on the obtained usage data. The data file is uploaded from the user device to an external server device where data analysis of the data file is performed and a result of the data analysis is generated. This result is presented using a display unit.

Abstract: A method and apparatus for providing a user device with data based on user feedback from the user device. The method includes obtaining usage data of the user device using an application programming interface (API) and creating a data file based on the obtained usage data. The data file is uploaded from the user device to an external server device and data analysis of the data file is performed. The user device is provided with selected data based on data analysis of the data file.

Abstract: A series of UIs is presented on a computer display to allow a user to select one or more sources of help for various aspects of the computer. The user can select to have presented hyperlinks to obtain help information from the manufacturer of the computer, from the O.S. provider, and from third party providers of applications executable by the computer.

Abstract: A system and method for providing automated support services includes at least one electronic device that experiences an error condition. An error notification regarding the error condition is then provided to a support server. The support server assigns an error identifier to the error condition, and provides the error identifier to the electronic device. The support server also creates a solution map that associates the error identifier with a solution identifier corresponding to an effective solution for the detected error condition. A solution database is implemented to store the solution to the error condition. A solution manager of the electronic device may then utilize the error identifier to automatically identify, download, and install the solution from the solution database to thereby remedy the error condition.

Abstract: A graphical user interface (GUI) for setting up a computer system at startup. The GUI may include a first plurality of on-screen selectable icons, wherein each of the first plurality of on-screen selectable icons is associated with at least one respective setup procedure that when invoked causes a processor to execute an associated setup functionality. The GUI further includes a first visual indicator operable to identify one of the first plurality of on-screen selectable icons responsive to a user selection thereof. A second visual indicator may be used to identify a completion of a setup procedure associated with the user selection of the one of the first plurality of on-screen selectable icons. The GUI also includes a plurality of on-screen navigational icons for navigating through the first plurality of on-screen selectable icons, for canceling a selection and for exiting a startup user experience.

Abstract: Plural guided help utilities are provided in a library and accessed using unique identifiers to guide a user in a “show me” mode or “do it” mode through help instructions.